DEAIRA MARTIN
Dublin,Ohio
Summary
Experienced customer service professional with a strong background in the retail industry. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Overview
8
8
years of professional experience
Work History
Sales Associate
Bath & Body Works
10.2024 - Current
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Florist
Kroger
10.2021 - 07.2023
- Collaborated with customers to determine the type of arrangement they wanted, the occasion and date, as well as the time and location of each arrangements.
- Taught customers about plants and flowers, including how to properly care for their purchases.
- Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out.
Cashier Supervisor
CVS
04.2019 - 01.2020
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Used my strong operations knowledge and problem-solving abilities to resolve customer issues for the front-line and departments throughout the store.
- Labeled products, rotated stock, and fronted merchandise for an appealing display.
Retail Sales Associate
Windsor
01.2018 - 04.2019
- Effectively up-sold and cross-sold products, resulting in increased sales and revenue.
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
- Provided prompt and courteous assistance to customers in person and over the phone.
Education
High School - undefined
Dublin Scioto High School
Dublin, OH01.2018
Skills
- Store planning and design
- Detail-oriented
- Inbound and outbound calling
- Strong communication skills
- Critical thinking
- Cash handling accuracy
- Artistic floral design
- Excellent multi-tasker
- Customer service
- Microsoft PowerPoint
- Microsoft Word
- Stocking and receiving
- Upselling
- Inventory control
Timeline
Sales Associate
Bath & Body Works
10.2024 - Current
Florist
Kroger
10.2021 - 07.2023
Cashier Supervisor
CVS
04.2019 - 01.2020
Retail Sales Associate
Windsor
01.2018 - 04.2019
High School - undefined
Dublin Scioto High School