Deaireyon McClendon
Jacksonville,FL
Summary
Dedicated customer service professional with expertise in problem resolution and relationship building. Proven ability to enhance customer experiences and streamline operations, ensuring satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Planet Fitness
Jacksonville, FL
10.2025 - Current
- Assisted members with inquiries and concerns to enhance overall customer satisfaction.
- Processed membership applications and renewals efficiently to streamline operations.
- Maintained cleanliness of facilities, ensuring a welcoming environment for guests.
- Collaborated with team members to address member feedback and improve service delivery.
- Educated new members on gym policies and procedures to promote compliance and safety.
- Handled cash transactions accurately, maintaining financial integrity at the front desk.
- Conducted daily equipment checks, ensuring functionality and safety for user experience.
Team Leader
Burlington Coat Factory Warehouse
Jacksonville , FL
03.2024 - 09.2025
- Supervised daily operations, ensuring adherence to safety protocols and efficient workflow.
- Trained team members on inventory management systems and best practices for stock organization.
- Coordinated scheduling to optimize staffing levels during peak hours and improve customer service.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Assisted in managing inventory control, maintaining accurate stock levels and minimizing discrepancies.
- Resolved customer inquiries and complaints, enhancing overall shopping experience through effective problem-solving skills.
Front Desk Agent/Personal Trainer
Asana Wellness Center
Jacksonville, FL
05.2021 - 12.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Provided exceptional customer service, addressing client inquiries and resolving issues efficiently.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed personalized fitness programs tailored to individual client goals and abilities.
- Conducted one-on-one training sessions, ensuring correct exercise techniques and safety protocols.
- Educated clients on nutrition principles to support overall health and fitness objectives.
Front Desk Agent/Certified Personal Trainer
Crunch Fitness
Jacksonville, FL
11.2020 - 12.2023
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Coordinated membership registrations and renewals, enhancing member retention efforts.
- Implemented efficient scheduling for fitness classes, optimizing space and resources.
- Designed personalized fitness programs tailored to individual client goals and needs.
- Conducted one-on-one training sessions to enhance client performance and improve health outcomes.
- Educated clients on proper exercise techniques, nutrition, and overall wellness strategies.
- Monitored client progress, adjusting programs as necessary to ensure continued improvement.
Education
Sandalwood High School
Jacksonville, FL05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint resolution
- Microsoft Excel
- Follow-up skills
Timeline
Customer Service Representative
Planet Fitness
10.2025 - Current
Team Leader
Burlington Coat Factory Warehouse
03.2024 - 09.2025
Front Desk Agent/Personal Trainer
Asana Wellness Center
05.2021 - 12.2023
Front Desk Agent/Certified Personal Trainer
Crunch Fitness
11.2020 - 12.2023
Sandalwood High School