DEAN ADRIANA LOZANO
Denton
Summary
Detail-oriented Auto Claim Adjuster with 5 years of experience evaluating auto damage claims, negotiating settlements, and ensuring fair and accurate claim resolution. Skilled in conducting investigations, interpreting policy coverage, and providing excellent customer service during high-stress situations. Proven ability to manage multiple claims efficiently while maintaining compliance with company and regulatory standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
GEICO, Government Employees Insurance
05.2025 - Current
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Documented all findings in concise reports.
- Issued payouts to claimants.
- Kept current on insurance regulations, laws, policies and procedures.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Self-motivated, with a strong sense of personal responsibility.
Tax Associate-Seasonal
Intuit, Inc.
12.2022 - Current
- Guarded against IRS penalties by managing tax obligations, ensuring 100% compliance with deadlines, instilling trust with stakeholders, and driving a 15% improvement in financial results year-over-year.
- Produced detailed tax returns and documentation, consistently maintaining a 98% client satisfaction rating and a 15% reduction in processing time, as reflected in client feedback.
- Provided expert tax advice to clients, ensuring accurate documentation and contributing to a 20% increase in financial performance through optimized tax strategies and a 95% client retention rate.
- Guided clients through complex tax processes using web tools, boosting compliance by 30%.
- Leveraged government websites and team expertise to provide precise solutions, achieving 100% compliance.
Consultant/Commercial/Workers Comp.
Vaco LLC
08.2023 - 10.2024
- Conducted thorough claim reviews, achieving 98% accuracy and reinforcing trust with clients through transparent processes.
- Reviewed and validated new quotes, identifying discrepancies that saved the company 15% in resource losses.
- Facilitated comprehensive training sessions for new hires, resulting in a 30% increase in team collaboration and a 25% improvement in productivity within the first quarter of the training.
- Presented process change findings to management, showcasing strategic insights that resolved key operational challenges.
- Transformed claims workflow through innovative strategies, slashing processing time and delighting clients with quicker resolutions.
Claim Adjuster
State Farm Insurance
05.2022 - 06.2023
- Analyzed and resolved insurance claims, achieving 95% accuracy in coverage determinations and payments.
- Coordinated cross-communication between claimants, doctors, and repair shops, safeguarding the integrity of claims.
- Streamlined call management by expertly engaging with customers, enhancing their experience in a high-volume call center.
- Produced detailed tax returns and documentation, maintaining a 98% client satisfaction rating and reducing processing time by 15%.
- Employed advanced software for meticulous claims analysis, transforming complex data into clear, actionable insights.
Final Policy Specialist
Texas Premier Title
03.2020 - 09.2021
- Juggled administrative duties while fielding high-priority calls for executives, fueling productivity and clarity.
- Conducted in-depth legislative research, producing comprehensive briefs that informed strategic legal and policy decisions.
- Streamlined the assembly of loan closing documents through Encompass, achieving stellar TRID compliance results every time.
- Directed multiple loan types through the process, achieving 100% accuracy in closing disclosure compliance.
Education
Bachelor of Business Administration -
Penn Foster College
Scranton, PA10.2025
Associate degree - Paralegal Studies
Purdue University
Chicago, IL09.2022
Skills
- Investigation
- Insurance Policy Knowledge
- Data Collection
- Law Knowledge
- Analysis
- Computer Research
- Strong customer service
- Time Management
- Data Analysis
- Management
- Microsoft skills
- Excell
- Accounting Software
- Content Management System
Accomplishments
Received multiple commendations from policyholders for professionalism and empathy during stressful claims situations.
Certification
- Escrow License #2623242 Valid: 01/2022 - 12/2026
- Texas Adjuster - All Lines License #2087684 NPN: 17929791 Valid: 06/2022 - 05/2026
- Texas Notary, ID: 128532122 Valid: 05/16/2028
- IRS Tax Preparer No. PTIN: P01414557 Valid: 12/31/2024
Languages
Spanish
Native or Bilingual
Timeline
Auto Claims Adjuster
GEICO, Government Employees Insurance
05.2025 - Current
Consultant/Commercial/Workers Comp.
Vaco LLC
08.2023 - 10.2024
Tax Associate-Seasonal
Intuit, Inc.
12.2022 - Current
Claim Adjuster
State Farm Insurance
05.2022 - 06.2023
Final Policy Specialist
Texas Premier Title
03.2020 - 09.2021
Associate degree - Paralegal Studies
Purdue University
Bachelor of Business Administration -
Penn Foster College
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