Dean Eilers
Anamosa,IA
Summary
Skilled account management professional with proven track record as a New Construction Account Manager at 5 Star Plumbing, excelling in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
22
22
years of professional experience
Work History
New Construction Account Manager
5 Star Plumbing
05.2010 - Current
- Managed client accounts, ensuring satisfaction and timely service delivery.
- Coordinated project timelines and resource allocations for efficient operations.
- Led cross-functional teams in executing complex plumbing projects successfully.
- Trained and mentored junior staff on best practices in all plumbing projects.
- Implemented process enhancements to streamline workflows and boost productivity.
- Conducted regular performance reviews to ensure alignment with client expectations.
Restaurant Owner/Operator
The Restaurant
03.2004 - 05.2010
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Developed and implemented strategic marketing initiatives to enhance customer engagement and increase revenue.
- Managed inventory control processes, optimizing supply chain efficiency and reducing costs.
- Trained and mentored staff in customer service excellence, fostering a positive dining experience.
- Cultivated relationships with suppliers, negotiating contracts to secure favorable terms and pricing.
- Led community outreach programs to build brand awareness and establish local partnerships.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
Education
High School Diploma -
Anamosa Community Schools
Anamosa, IASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Project management
- Staff management
- Uniform Plumbing Code knowledge
- Septic installation & inspection
- Backflow testing
Timeline
New Construction Account Manager
5 Star Plumbing
05.2010 - Current
Restaurant Owner/Operator
The Restaurant
03.2004 - 05.2010
High School Diploma -
Anamosa Community Schools