Professional Summary
Overview
Work History
Education
Skills
Timeline

Dean Gaucher

Northwood Nursing and Rehabilitation Center
Lowell,MA
39
years of professional experience

Results-driven professional with strong leadership skills and a proven track record at UMass Lowell ICC-Aramark. Expert in staff training and development, enhancing guest satisfaction through effective cleaning techniques and quality assurance. Adept at maintenance coordination, fostering teamwork, and implementing sanitation standards to achieve operational excellence.

Work History

Laundry/ Housekeeper Supervisor

20 Years
UMass Lowell ICC- Aramark | 05.1987 - 05.2007
  • Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
  • Trained and mentored new housekeeping staff on efficient cleaning techniques and protocols.
  • Coordinated inventory management for cleaning supplies, optimizing resource allocation and usage.
  • Conducted regular inspections to maintain cleanliness and identify areas for improvement.
  • Collaborated with facility management to address maintenance issues affecting cleanliness standards.
  • Facilitated communication between housekeeping team and other departments to streamline service delivery.
  • Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
  • Managed team productivity and workflow to exceed quality standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
  • Supported management in implementing strategic initiatives aimed at enhancing overall operational effectiveness within the department.
  • Communicated repair needs to maintenance staff.
  • Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
  • Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.

Maintainance

17 Years
Northwood Nursing and Rehabilitation Center | 07.2009 - 07.2026

-Technical and Trade knowledge Tool proficiency. - Problem Solving. -Attention to detail

  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma

Dracut Senior High | Lakeview Ave. Dacut MA | 05-1980

Skills

Strong leadership
Customer service
Staff training and development
Folding clean laundry
Team building
Cleaning techniques
Sanitation standards
Quality improvements

Timeline

Maintainance

Northwood Nursing and Rehabilitation Center
07.2009 - 07.2026Read More

Laundry/ Housekeeper Supervisor

UMass Lowell ICC- Aramark
05.1987 - 05.2007Read More

Dracut Senior High

High School Diploma
Read More
Dean Gaucher