DEAN HANENBERGER
Rochester,MN
Summary
To obtain a position as a director or general manager in the hospitality industry. Exceedingly driven and proficient, Management Professional with 27 years of extensive customer service experience.
Overview
20
20
years of professional experience
Work History
Bartender
Pappy's Place
Rochester MN
11.2024 - Current
- Crafted custom cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area to ensure compliance with health regulations.
- Provided excellent customer service, fostering positive relationships with patrons.
SERVER TO DINING ROOM MANAGER
SAINTS ON SECOND
01.2016 - 03.2022
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Streamlined inventory management processes to reduce waste and improve cost efficiency.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service delivery.
- Managed budgeting and forecasting activities, optimizing resource allocation across departments.
- Managed inventory effectively, reducing waste and optimizing stock levels.
SERVER TO GENERAL MANAGER
WILD BILLS
01.2012 - 01.2016
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed budget implementations, employee reviews, training, schedules.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
SERVER TO ASSISTANT GENERAL MANAGER
TIMEBERLODGE STEAKHOUSE
01.2006 - 01.2010
- Managed inventory systems, ensuring accurate tracking and timely replenishment of stock levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
HIGH SCHOOL DIPLOMA -
JOHN MARSHALL HIGH SCHOOL
Skills
- Catering
- Customer Service
- Bartending
- Management
- Customer service expertise
Timeline
Bartender
Pappy's Place
11.2024 - Current
SERVER TO DINING ROOM MANAGER
SAINTS ON SECOND
01.2016 - 03.2022
SERVER TO GENERAL MANAGER
WILD BILLS
01.2012 - 01.2016
SERVER TO ASSISTANT GENERAL MANAGER
TIMEBERLODGE STEAKHOUSE
01.2006 - 01.2010
HIGH SCHOOL DIPLOMA -
JOHN MARSHALL HIGH SCHOOL