Dean Henningsen
Westside,IA
Summary
Retail professional with solid foundation in shop management and operational efficiency. Proven ability to enhance customer satisfaction and optimize inventory management. Reliable team player with focus on collaboration and adaptability, proficient in staff training and problem-solving.
Overview
31
31
years of professional experience
Work History
Automotive Shop Manager
Ampride Truck Plaza
Denison, IA
09.2024 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
Calibration Technician
Direct Contact Inc
Oregon, IL
02.2024 - 08.2024
- Continuously expanded knowledge base through ongoing professional development opportunities such as training courses or certifications.
- Demonstrated expertise in the use of various tools and software applications for precise data collection during calibration processes.
- Contributed to a safe work environment through consistent adherence to safety protocols during equipment handling and testing procedures.
- Ensured compliance with industry standards by keeping up-to-date with regulatory requirements and applying them in daily tasks.
- Increased customer satisfaction by providing timely and accurate calibration services onsite.
Certified Energy Specialist
CHS Specialist/Cenex
Harlan, IA
05.2022 - 10.2023
- Sold energy products to farmers and businesses
- Enhanced client satisfaction with personalized energy management strategies and ongoing support.
- Delivered customized training programs, ensuring client understanding of energy conservation best practices.
Farming Operation Specialist
Farming Operation
Westside, IA
01.1994 - 06.2023
- In which I custom feed for 11,000 swine on barns that we own
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Supported business continuity planning efforts by developing contingency plans and emergency response protocols.
Managing Owner
Own and Operated Custom Manure Application Business
Westside, IA
08.2002 - 05.2017
- During this time I had a team of 3 tractor operators and 3 semi drivers that help apply the manure on customers fields
- Established strong business relationships with vendors, resulting in improved pricing and contract terms.
- Championed sustainability initiatives within the organization, reducing environmental impact while improving brand reputation.
- Implemented comprehensive employee training programs, contributing to increased job satisfaction and productivity levels.
Tire Manager
Ampride Tire Shop
04.1996 - 09.2002
- I was in charge of profit and lost sales and employees of tire shop
- Developed strong relationships with vendors to negotiate favorable pricing on tires and supplies.
- Trained new hires on company policies, procedures, and best practices for efficient operations.
- Maintained a clean and organized workspace, enhancing efficiency across all aspects of shop operations.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and growth opportunities.
- Coordinated with other departments such as parts or service centers to provide comprehensive automotive solutions.
Education
Associate of Science - Business
Western Iowa Tech Community College
Sioux City, IA05-1996
High School -
Denison High School
Denison, IA05-1992
Skills
- Marketing
- Project Management
- Budget Planning
- Social Media
- Planning
Communication Skills
I am very outgoing, willing to talk to people about the equipment, and knowledgeable about the Ag industry that would help sell the equipment or help the customer understand how things work once they are in the field.
Leadership Experience
I feel I am a good leader. I will jump in and help where I am needed, a team player, willing to listen and give/take direction when needed. I am willing to learn.
Timeline
Automotive Shop Manager
Ampride Truck Plaza
09.2024 - Current
Calibration Technician
Direct Contact Inc
02.2024 - 08.2024
Certified Energy Specialist
CHS Specialist/Cenex
05.2022 - 10.2023
Managing Owner
Own and Operated Custom Manure Application Business
08.2002 - 05.2017
Tire Manager
Ampride Tire Shop
04.1996 - 09.2002
Farming Operation Specialist
Farming Operation
01.1994 - 06.2023
Associate of Science - Business
Western Iowa Tech Community College
High School -
Denison High School