Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Dean Lane

Shiloh,IL

Summary

Experienced Director of Casino Operations with a successful track record in effectively managing all aspects of casino operations. Proven ability to optimize gaming floor performance and enhance customer satisfaction through strategic planning. Demonstrated leadership abilities and financial skills instrumental in fostering team collaboration and achieving operational goals. Continually seeking opportunities to take on more responsibility to improve all aspects of the casino.

Overview

6
6
years of professional experience

Work History

Director of Casino Operations

Horseshoe St. Louis
05.2024 - Current

Worked with Table Managers to create new ideas to generate revenue such as minimum bets and game changes.

  • Reviewed monthly budgets for slot and table departments.
  • Maintained a strong focus on responsible gaming by providing comprehensive resources and support for guests seeking assistance with gambling-related concerns.
  • Collaborated with other department heads to develop comprehensive strategies for overall casino growth.
  • Enhanced guest experience by implementing innovative casino floor layouts and game selections.

Director of Slot Operations

Horseshoe St. Louis
10.2022 - 05.2024
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Cultivated a positive work environment that fostered employee engagement, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Designed a new high limit experience which showed an increase in revenue of 30% year over year.

Director of Slot Operations

Horseshoe Baltimore Casino
04.2022 - 10.2022
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Ran daily slot reports and to determine what new product and slot moves were needed to increase revenue.

SLOT PERFORMANCE MANAGER

Grand Victoria Casino
11.2018 - 04.2022
  • Daily Analysis of gaming revenue and costs
  • Identifies areas for improvement in game mix and floor layout
  • Creates a positive work environment for the performance team
  • Manages individual performance through 1 on 1 meetings, quarterly reviews, and annual performance reviews
  • Interfaces with peers and team to develop solutions to project issues and challenges
  • Works closely with Slot Director and GM to ensure best product on the gaming floor

Education

ASSOCIATES - ELECTRONICS

ITT Technical Institute
Hoffman Estates, IL
05.1999

DIPLOMA - GEN-ED

Elgin High School
Elgin, IL
05.1990

Skills

Performance Analysis

Gaming Expertise

Technical knowledge

Employee Relations

Teamwork and Collaboration

Customer Service

Reliability

Excellent Communication

Team Leadership

Team building

Timeline

Director of Casino Operations

Horseshoe St. Louis
05.2024 - Current

Director of Slot Operations

Horseshoe St. Louis
10.2022 - 05.2024

Director of Slot Operations

Horseshoe Baltimore Casino
04.2022 - 10.2022

SLOT PERFORMANCE MANAGER

Grand Victoria Casino
11.2018 - 04.2022

DIPLOMA - GEN-ED

Elgin High School

ASSOCIATES - ELECTRONICS

ITT Technical Institute
Dean Lane