Dean Michalko
Nana's Dim Sum & Dumplings
HONOLULU,HI
2
Languages
1
Certification
2
years of professional experience
Dedicated Server with 2 years in the restaurant industry, specializing in table management and customer service. Enhances guest experiences through attentive service while efficiently managing multiple tables. Skilled in food safety and order accuracy, contributing to high-quality dining environments and fostering teamwork.
Work History
Server
2 Years 3 Months- Trained new servers on menu knowledge, service standards, and order-taking procedures through side-by-side coaching and shadow shifts, enhancing guest experiences and ensuring accurate order entry.
- Delivered attentive table service in a fast-paced dim sum environment, greeting guests, explaining menu items and specials, and coordinating timing of courses to support a smooth, efficient dining experience, all while prioritizing client satisfaction.
- Entered and reviewed guest orders, communicated special requests to the kitchen personnel, and verified dishes before delivery to minimize errors and maintain food quality standards.
- Managed multiple tables simultaneously by prioritizing tasks, monitoring guest needs, and processing payments accurately, supporting quick table turns while maintaining a welcoming, professional atmosphere.
- Cross-trained in nearly every position to facilitate effective communication across staff, acquiring significant responsibilities and developing experience comparable to a manager role, as well as assuming managerial tasks.
- Collaborated with bartenders, food runners, hosts, servers and kitchen staff to resolve guest concerns, adjust orders when needed, and maintain clean, organized service stations throughout shifts to uphold restaurant cleanliness and service expectations.
Education
High School Diploma
- 4.25 GPA
- National Honor Society Member
Skills
Point of sale (POS) systems
Cash handling
Cash management
Flow optimization
Table service standards
Menu training
Exceptional customer service
Guest engagement
Strong work ethic
Certification
ServSafe Food Handler, National Restaurant Association, 8/24/2026
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Nana's Dim Sum & Dumplings
05.2024 - 08.2026Read More
Cherry Creek High School
High School Diploma
Read More