Mary Hamilton
Prince George,VA
Summary
Dynamic server with extensive experience in customer service and cash handling at Waffle House. Proven track record of enhancing guest satisfaction through attentive service and effective communication. Proficient in POS systems and time management, consistently delivering high-quality dining experiences while efficiently managing multiple tables.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server
Waffle House
Chester, VA
12.2002 - Current
- Delivered exceptional customer service in fast-paced dining environment, enhancing overall guest experience.
- Facilitated positive dining experiences by providing attentive service.
- Managed multiple tables efficiently during peak hours.
- Coordinated with kitchen staff to ensure timely food delivery, contributing to efficient service flow.
- Addressed customer complaints promptly, resulting in improved satisfaction and repeat business.
- Assisted in training new servers on restaurant procedures.
- Delivered high-quality service to manage daily customer flow effectively.
- Demonstrated strong knowledge of menu items to assist customers effectively.
- Processed payments and handled cash transactions securely.
Server
Big Mikes
Petersburg, Virginia
03.2025 - 06.2025
- Delivered exceptional customer service in fast-paced dining environment, contributing to positive guest experiences.
- Managed multiple tables efficiently during peak hours.
- Took accurate food and drink orders from customers.
- Collaborated with kitchen staff to ensure timely food delivery.
- Ensured cleanliness and organization of dining area and utensils to maintain high standards of dining experience.
- Processed payments and handled cash transactions securely.
- Addressed customer complaints promptly, leading to increased satisfaction and repeat business.
- Provided excellent customer service to ensure satisfaction.
Driver
Lyft
Prince George, Virginia
08.2023 - 03.2025
- Navigated city routes efficiently to ensure timely passenger transportation.
- Ensured clean, organized vehicle to enhance passenger comfort.
- Engaged with passengers to improve overall experience.
- Adjusted routes based on traffic conditions to improve efficiency.
- Followed safety protocols to ensure secure driving practices at all times.
- Documented daily mileage, gas, and other data.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Server
Denny's
Hopewell, VA
03.2023 - 08.2023
- Assist customers in ordering their food
- Serve their drinks and refills
- Processed customer transactions, ensuring accuracy and efficiency
- Maintained cleanliness of workstations and floors to enhance customer experience
- Organized inventory and replenished supplies to support smooth operations
QMHPP
Happy homes counseling
Petersburg, VA
11.2021 - 03.2023
- Facilitated supportive interactions with clients, fostering resilience and coping strategies for mental well-being.
- Supported clients in daily activities, empowering them to achieve greater independence and confidence in daily life.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Server
T.G.I Fridays
United States
06.2011 - 03.2013
- Managed 5-10 tables daily to ensure timely service and guest satisfaction
- Greeted diners and guests
- Took food and drink orders
- Served meals
- Monitored diners and guests regularly to enhance dining experience
- Maintained cleanliness of dining area by promptly bussing tables
- Processed cash and credit transactions accurately to maintain operational efficiency
- Swept, mopped, and prepared for diners and guests
- Worked at a restaurant
Cashier/Sales Associate
Star Express
Petersburg, VA
06.2009 - 10.2010
- Greet guests promptly and courteously
- Ensured cleanliness to promote a welcoming atmosphere for customers
- Cleaned surfaces to uphold hygiene standards
- Managed stock levels to ensure organized inventory and optimize customer service
- Validated accurate stock accounting for timely orders
- Validate opening/ closing banking
- Opened and closed establishment, ensuring secure operations
Cashier/Customer Service/Sales Associate
Star express
Prince George County, VA
07.2006 - 12.2006
- Delivered friendly service to customers, contributing to positive shopping experiences.
- Restocked shelves with merchandise, ensuring product availability and enhancing customer satisfaction.
- Maintained cleanliness of establishment, promoting a welcoming environment for customers.
- Open/ close establishment
- Validate banking
Education
High school diploma - General Studies
Ics Newport pacific
Scranton, PA10-1993
Skills
- Restaurant experience
- Food safety
- Customer service excellence
- Upselling techniques
- Cash handling
- Point of sale (POS) systems
- Micros, OpenTable, and Aloha POS systems
- Sales proficiency
- Shift management expertise
- Organizational skills
- Time management skills
- Computer literacy
- Food industry knowledge
- Retail sales strategies
Languages
English, Fluent
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer service, Proficient, 02/01/23
- Retail customer service, Proficient, 10/01/22
- Sales skills, Proficient, 02/01/23
- Customer focus & orientation, Proficient, 02/01/23
- Food service: Customer situations, Proficient, 02/01/23
Timeline
Server
Big Mikes
03.2025 - 06.2025
Driver
Lyft
08.2023 - 03.2025
Server
Denny's
03.2023 - 08.2023
QMHPP
Happy homes counseling
11.2021 - 03.2023
Server
T.G.I Fridays
06.2011 - 03.2013
Cashier/Sales Associate
Star Express
06.2009 - 10.2010
Cashier/Customer Service/Sales Associate
Star express
07.2006 - 12.2006
Server
Waffle House
12.2002 - Current
High school diploma - General Studies
Ics Newport pacific