Dean Mitzel
AutoZone
York,PA
25
years of professional experience
Experienced parts sales manager with a background in automotive operations, customer support, and team training. Known for accurate parts documentation, problem-solving, and reliable service.
Work History
Parts Sales Manager
4 Years 9 Months- Managed parts sales operations, ensuring accurate product recommendations and consistent customer support.
- Trained team members on automotive parts lookup, fitment verification, and sales procedures.
- Resolved customer concerns with clear communication and effective problem-solving.
- Processed sales transactions accurately while maintaining compliance with store procedures.
- Supported commercial customers by identifying parts, pricing options, and order requirements.
Delivery Driver
3 Years 11 Months- Delivered automotive parts accurately to customer locations using optimized daily routes.
- Coordinated with store staff to prioritize urgent parts requests and route changes.
- Verified order contents against invoices before loading and dispatching deliveries.
- Collected signed delivery paperwork and maintained organized route documentation.
- Inspected vehicle readiness and reported maintenance issues to prevent service delays.
- Handled returns, core pickups, and customer exchanges following delivery procedures.
Deli Clerk
1 Year 10 Months- Assisted customers at deli counter by answering product questions and fulfilling special orders accurately.
- Prepared sandwiches, salads, and ready-to-eat items while following sanitation and food safety standards.
- Sliced deli meats and cheeses to customer specifications using slicers and food preparation tools.
- Rotated inventory, checked freshness, and stocked display cases to maintain product availability.
Assistant Manager, Customer Service
10 Years 10 Months- Supervised customer service workflows, ensuring timely response to client inquiries and issue resolution.
- Coordinated service schedules and staffing adjustments to maintain coverage and operational continuity.
- Reviewed customer accounts, service requests, and documentation for accuracy and completeness.
- Trained new team members on service procedures, communication standards, and escalation steps.
Education
High School Diploma
Skills
Parts documentation
Parts management
Operational efficiency
Warehouse management
Task delegation
Sales forecasting
Teamwork
Timeline
Parts Sales Manager
AutoZone
01.2022 - 10.2026Read More
Delivery Driver
Fisher Auto Parts
01.2018 - 12.2021Read More
Deli Clerk
Weis Markets Inc
03.2016 - 01.2018Read More
Assistant Manager, Customer Service
Area Wide Protective Inc.
03.2002 - 01.2013Read More
York County School of Technology
High School Diploma
Read More