Dean Thompson

Monitored team performance, enforcing compliance with corporate claims processes and procedures.

• Optimized case management with establishment of best practices.
• Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Self-motivated, with a strong sense of personal responsibility.
• Resolved problems, improved operations and provided exceptional service.

• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Answered customer questions regarding deductibles.
• Verified insurance claims and determined fair amount for settlement.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Trained other claims staff members on proper handling and evaluation of injury claims.
• Analyzed information gathered by investigation and reported findings and recommendations.