Dean Thompson
Kenmore
Summary
Driven leader with a proven track record at GEICO, enhancing operational efficiency and team performance. Passionate customer service leader, and results-oriented coach.ch. Excelled at optimizing claims processes, demonstrating exceptional coaching abilities, and providing administrative oversight. Achieved significant improvements in case management and operational planning, embodying a results-oriented approach, with a focus on culture building and KPI tracking. Constructed concurrent objectives to promote efficiency and influence positive outcomes. Dedicated to team success while solving problems with minimal oversight.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Supervisor
GEICO
11.2020 - Current
- Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Optimized case management with establishment of best practices.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Track record of training and mentoring team members to achieve high performance
- Excellent communicator across on-site and virtual methods.
Claims Adjuster
GEICO
11.2016 - 10.2020
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Analyzed information gathered by investigation and reported findings and recommendations.
Education
BBA - Business Administration
Medaille
Buffalo, NY05.2023
Skills
- Training and mentoring
- Coaching and root cause analysis
- Administrative Oversight
- Logistics Management
- Time Management
- Team Supervision
- Staff Oversight
- Operational planning
- KPI Tracking
- Operational Efficiency
- Culture Building
- Process optimization
- Cross-functional collaboration
Certification
Lean Six Sigma Yellow Belt
Insurance licenses in 5 Northeastern states
Affiliations
- Volunteer youth pastor
Accomplishments
- Customer service supervisor of the year 2021
References
References available upon request.
Timeline
Claims Supervisor
GEICO
11.2020 - Current
Claims Adjuster
GEICO
11.2016 - 10.2020
BBA - Business Administration
Medaille
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