Deana Godwin
Kyle,TX
Summary
Adept at enhancing customer experiences through expert wine and beer knowledge, I spearheaded initiatives at H-E-B Grocery to elevate service standards and drive sales. My leadership in transitioning departments and executing events, coupled with proficiency in inventory management and relationship building, showcases a dynamic blend of technical and interpersonal skills. I am looking to expand my career where I can leverage my retail sales and management experience to help grow the success of H-E-B.
Overview
18
18
years of professional experience
Work History
Beer and Wine Manager
H-E-B Grocery
Austin, TX
05.2010 - Current
- Responsible weekly for keeping processes to excellent standards, maintaining ATO merchandising, financial reporting, weekly scheduling, and adhering to TABC standards.
- I created a SORM seminar for partners trying to get into management, coached many partners to help enhance their careers, and I am part of the WGM council, where I help improve the workplace environment.
- First wine manager in Bastrop and San Marcos, where I built a loyal customer base and transitioned Bastrop from a small wine department to a plus store. Put in place a plan for stores that didn't have a wine manager, to establish processes.
- I helped with remodels and grand openings in CTX and DFW, where I helped to establish H-E-B culture in a new reign.
- Planned and executed many successful events for customers.
- I have my WSET II, Texas wine ambassador, and cicerone.
Cooking Connections Partner
H-E-B Grocery
Kyle, TX
06.2007 - 05.2010
- Help develop and create recipes, pair wine with food, to enhance the customer experience.
- High levels of customer service to promote products and help with dinner ideas.
- Worked in a team environment to drive sales and create a positive customer experience.
Education
High School Diploma -
Ingram Tom Moore
Ingram, TX05-1993
Skills
- Food pairing
- Beer and wine knowledge
- Product merchandising
- Customer engagement
- Inventory management
- Customer service experience
- Sales
- Building relationships
- planning
- proficient in google and Microsoft applications
Timeline
Beer and Wine Manager
H-E-B Grocery
05.2010 - Current
Cooking Connections Partner
H-E-B Grocery
06.2007 - 05.2010
High School Diploma -
Ingram Tom Moore