Julian Escobar
Summit,NJ
Summary
Dynamic Beer and Wine Supervisor at Cambridge Wines, skilled in product merchandising and team collaboration. Achieved significant customer satisfaction through personalized service and expert drink menu development. Championed cost control initiatives, reducing expenses while enhancing inventory management. Proven ability to foster teamwork and drive sales through engaging promotions and tastings.
Overview
7
7
years of professional experience
Work History
Beer and Wine Supervisor
Cambridge Wines
03.2021 - Current
- Evaluated product performance metrics, making data-driven decisions on which items should be restocked or discontinued based on sales trends.
- Established a loyal customer base through personalized attention to individual preferences and consistent delivery of high-quality service experiences.
- Managed inventory control processes, reducing shrinkage rates through accurate record-keeping and vigilant loss prevention measures.
- Championed a culture of continuous improvement within the department, encouraging staff to embrace new ideas and strive for excellence in every aspect of their work.
- Enhanced customer satisfaction by providing knowledgeable recommendations on beer and wine selections.
- Spearheaded cross-functional collaborations between departments, fostering an atmosphere of teamwork toward shared goals of store success.
- Organized successful in-store tastings events, engaging customers with interactive experiences that showcased featured products.
- Conducted thorough employee evaluations, offering constructive feedback and identifying areas for improvement to foster professional growth among team members.
- Streamlined order processing procedures, implementing efficient systems that minimized errors and expedited fulfillment times.
- Managed budgetary responsibilities, ensuring accuracy in financial reporting and adherence to established fiscal guidelines.
- Conducted regular competitive analysis, staying informed of industry trends and adapting strategies accordingly to maintain a competitive edge in the marketplace.
- Developed strong relationships with vendors, negotiating favorable pricing and securing exclusive product offerings for the store.
- Ensured optimal inventory levels by conducting regular stock checks and placing timely orders with suppliers.
- Increased sales through effective merchandising and promotion of seasonal and specialty products.
- Optimized product placement within the store, utilizing visual merchandising techniques to create eye-catching displays that enticed customers to make purchases.
- Trained newly hired sales team in upselling techniques.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Sales Agent
Energy 1883
09.2020 - 03.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of solar panel products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
ESL Teacher
Hi Leap
08.2019 - 08.2020
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Promoted critical thinking to build subject engagement and interaction.
- Modified curriculum plans with colleagues to meet changing student needs.
- Set assessments to measure student progress and identify growth opportunities.
- Collaborated with fellow educators to share best practices and resources, enhancing overall quality of instruction.
Health Insurance Agent
Teleperformance
02.2018 - 11.2018
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Assisted clients in resolving claims-related issues promptly, alleviating stress during difficult times.
- Streamlined the application process for clients, resulting in faster approvals and fewer errors.
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
- Developed tailored health insurance plans to meet individualized clients needs.
- Assisted providers in processing their claims for compensation related to their professional services.
Education
WSET - Wine
WSET
Napa, CA01-2024
High School Diploma -
Gimnasio Bolivar
Bogotá Colombia 10-2018
Cicerone Beer Specialist - Beer
Cicerone
New York, NY05-2023
Skills
- Food pairing
- Menu development
- Product merchandising
- Promotions coordination
- POS software proficiency
- Cost control
- Drink menu development
- Bar operations
- Beverage pricing
- Budget prep
- Teamwork
- Bar supervision
Languages
Spanish
Native or Bilingual
Timeline
Beer and Wine Supervisor
Cambridge Wines
03.2021 - Current
Sales Agent
Energy 1883
09.2020 - 03.2021
ESL Teacher
Hi Leap
08.2019 - 08.2020
Health Insurance Agent
Teleperformance
02.2018 - 11.2018
WSET - Wine
WSET
High School Diploma -
Gimnasio Bolivar
Cicerone Beer Specialist - Beer
Cicerone
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