Jonathan Ragusa
McKinney,TX
Summary
Accomplished Beer and Wine Supervisor at Market Street, adept in wine knowledge and customer service, significantly increased sales through strategic merchandising. Demonstrated exceptional ability in supplier negotiations and relationship building, ensuring a loyal customer base and enhanced store environment. Proven track record in prioritizing tasks effectively to meet and exceed sales goals. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of [Number] years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
9
9
years of professional experience
Work History
Beer and Wine Supervisor
Market Street
03.2024 - 10.2024
- Established a loyal customer base through personalized attention to individual preferences and consistent delivery of high-quality service experiences.
- Maintained a clean and organized store environment, adhering to strict safety guidelines for the handling of alcoholic beverages.
- Increased sales through effective merchandising and promotion of seasonal and specialty products.
- Enhanced customer satisfaction by providing knowledgeable recommendations on beer and wine selections.
- Managed budgetary responsibilities, ensuring accuracy in financial reporting and adherence to established fiscal guidelines.
- Provided exceptional customer service by addressing inquiries promptly and courteously resolving any issues that arose during transactions.
- Collaborated with store management to establish sales goals, monitoring progress regularly and adjusting strategies as needed for success.
- Organized successful in-store tastings events, engaging customers with interactive experiences that showcased featured products.
Merchandiser
Republic National Distributions Company
07.2022 - 02.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
Grocery Clerk
Market Street
01.2020 - 06.2022
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Back of House Team Member
Chick-fil-A
03.2019 - 09.2019
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
Produce/Grocery Clerk
Market Street
10.2015 - 03.2019
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
High School Diploma -
Mckinney Boyd High School
Mckinney, TXNo Degree - Paralegal Studies
Collin College
Collin County, TexasSkills
Food pairing
Menu development
Product Merchandising
Wine Knowledge
Customer service experience
Customer service background
Health and safety standards
Supply Ordering
Supplier Negotiations
Multitasking and Prioritizing
Timeline
Beer and Wine Supervisor
Market Street
03.2024 - 10.2024
Merchandiser
Republic National Distributions Company
07.2022 - 02.2024
Grocery Clerk
Market Street
01.2020 - 06.2022
Back of House Team Member
Chick-fil-A
03.2019 - 09.2019
Produce/Grocery Clerk
Market Street
10.2015 - 03.2019
High School Diploma -
Mckinney Boyd High School
No Degree - Paralegal Studies
Collin College