Summary
Overview
Work History
Education
Skills
Skills Interests Miscellaneous
Timeline
Generic
Deana Green

Deana Green

Norcross,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

31
31
years of professional experience

Work History

Hospitality Specialist

Pappadeaux Seafood Restaurant
01.2001 - Current
  • 20+ years of hospitality service at the Jimmy Carter location
  • Strong time-management skillset and ability to work in a fast-paced environment
  • Trained new-hires and assisted management with decision-making for big events
  • Well-versed in restaurant operations, and how different roles work together to meet goals/quotas
  • Tenured in high quality customer support and tailoring the guest experience to their individual needs.

Separation Retirement Counselor

United States Air Force
01.1995 - 01.2000
  • Formulated transition plans for all service members to ensure a smooth transition reacclimating to civilian life
  • Navigated all service members through benefits, entitlements, and resources processes, post-retirement.

Supply Management

United States Air Force
01.1993 - 01.1995
  • Executed monetary accounting and inventory stock control functions
  • Spearheaded the financial planning and funds control to determine budgetary allowances for equipment requirements
  • Facilitated the inspection, identification, and receipt of property
  • Implemented internal audit procedures to ensure effective and compliant allocation of funds.

Education

Criminal Justice Major - Bachelor's of Arts -

Kaplan University

Supply Management and Customer Service - Certified Training -

United States Air Force

High School Diploma -

Marion Abramson High School

Skills

  • Flexible Schedule
  • Verbal and Written Communications
  • Issue Resolution
  • Payment Transactions
  • Team Leadership
  • Multitasking and Organization
  • Dining and Amenity Recommendations
  • Inventory Maintenance
  • Customer Service
  • Mentoring and Coaching
  • Positive Attitude
  • Communicating With Clients

Skills Interests Miscellaneous

Certified Customer Service Representative (Distinguished Graduate)

Timeline

Hospitality Specialist

Pappadeaux Seafood Restaurant
01.2001 - Current

Separation Retirement Counselor

United States Air Force
01.1995 - 01.2000

Supply Management

United States Air Force
01.1993 - 01.1995

Criminal Justice Major - Bachelor's of Arts -

Kaplan University

Supply Management and Customer Service - Certified Training -

United States Air Force

High School Diploma -

Marion Abramson High School
Deana Green