Kaysee Phillips
Cambridge,OH
Summary
I would like to allow you to get to know a little bit about my background. I started out at a young age wanting to be in some kind of field where i could help people. I have excelled in being a nursing assistant as well as in hospitality. Im looking to take it even further. I believe my life mission is to help people in any way i can. I also have a background with addiction. I have seen firsthand what addiction can do to you and your families. I have proudly made it out alive. I am looking to help people just like me out of their darkness as well.
Overview
6
6
years of professional experience
Work History
Hospitality Specialist
Quality Inn Hotel
Cambridge, OH
01.2022 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Coordinated with housekeeping staff to ensure timely room turnovers and optimal cleanliness.
- Managed reservations, confirming accurate bookings and ensuring seamless guest arrival experiences.
- Provided guests with comprehensive information on local attractions, restaurants, and events, enhancing their stay experience.
- Implemented innovative upselling techniques to maximize revenue from room bookings and additional services.
- Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
STNA
Autumn Health Care
Cambridge, OH
01.2020 - 03.2022
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Assisted patients in daily activities, promoting their independence and dignity.
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
Education
High School Diploma -
Treca Digital Academy
New Philadelphia, OH06.2019
Skills
- Multi-Line Phone Systems
- Payment Transactions
- Event Coordination
- Verbal and Written Communications
- Flexible Schedule
- Team Leadership
- Inventory Maintenance
- Cross-Departmental Collaboration
- Multitasking and Organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Timeline
Hospitality Specialist
Quality Inn Hotel
01.2022 - Current
STNA
Autumn Health Care
01.2020 - 03.2022
High School Diploma -
Treca Digital Academy