Deana Palos
Sun Valley,CA
Summary
Customer-focused and dependable professional with strong communication and organizational skills. Experienced in fast-paced environments, with a proven ability to handle multiple responsibilities, support team goals, and provide a positive customer experience. Quick to learn, adaptable, and committed to delivering high-quality work.
Overview
5
5
years of professional experience
Work History
Front of House Associate
Panda Express
Sun Valley, CA
09.2025 - Current
- Delivered exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of food preparation areas to ensure compliance with health standards.
- Collaborated with team members to streamline workflow during peak service times, improving efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Monitored food quality and presentation to ensure adherence to established culinary standards and customer expectations.
Patient Service Representative
RadNet
Pasadena, CA
01.2025 - 02.2025
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided customer service by answering patient questions and addressing concerns.
- Scanned documents into electronic health record system as needed.
- Verified insurance information, collected payments, and scheduled appointments.
- Applied HIPAA privacy and security regulations while handling patient information.
Receptionist
Pierre Durand, MD
Thousand Oaks, California
04.2024 - 11.2024
- Greeted and checked in patients, updating patient information in computer system.
- Took messages from patients and promptly relayed to appropriate staff.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed referrals for specialist care when requested by physicians or patients.
- Processed patient payments and scanned identification and insurance cards.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Sales Lead Manager
Journeys Shoe Store
Thousand Oaks, California
07.2022 - 03.2024
- Performed regular price checks to ensure competitive pricing structure was maintained.
- Motivated team members to exceed customer service expectations.
- Assisted customers with selecting products based on their needs and preferences.
- Analyzed daily sales figures to ensure that targets were met or exceeded.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Oversaw visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Managed the receipt and inspection of shipments, maintaining inventory integrity and operational efficiency.
Receptionist
Westlake Physical Therapy
Westlake, CA
06.2021 - 08.2021
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Collected payments from patients at time of service or through mail and electronic payment systems.
- Answered incoming phone calls in a professional manner and provided accurate information about services offered by the clinic.
- Provided excellent customer service by addressing any questions or concerns that may arise from both internal personnel and external customers.
- Scheduled patients' appointments and made reminder calls prior to their visits.
- Performed clerical duties such as typing letters, faxing documents, photocopying materials and filing documents.
- Greeted patients, confirmed appointments and collected patient information.
- Answered multi-line phone system and directed callers to requested personnel and departments.
File Clerk
Dr. Bashner Orthopedic Surgeon
Thousand Oaks, California
12.2020 - 06.2021
- Managed confidential material in compliance with company regulations.
- Executed document scanning into electronic database for efficient archiving.
- Reviewed files to ensure completeness and accuracy of information.
- Retrieved and delivered requested files to designated personnel.
- Destroyed outdated, protected information in physical formats.
- Acquired advanced knowledge in file intake, classification, and management processes.
- Organized loose-leaf paperwork and maintained comprehensive documentation.
- Ensured strict data confidentiality procedures for employee file maintenance.
Education
High School Diploma -
Moorpark High School
Moorpark, CA06.2022
Skills
- Customer service expertise
- Cash handling proficiency
- Food safety awareness
- Phone etiquette
- Team collaboration
- Verbal and written communication
- Professional demeanor
- Sales tracking
References
References available upon request.
Education and Training
other
Timeline
Front of House Associate
Panda Express
09.2025 - Current
Patient Service Representative
RadNet
01.2025 - 02.2025
Receptionist
Pierre Durand, MD
04.2024 - 11.2024
Sales Lead Manager
Journeys Shoe Store
07.2022 - 03.2024
Receptionist
Westlake Physical Therapy
06.2021 - 08.2021
File Clerk
Dr. Bashner Orthopedic Surgeon
12.2020 - 06.2021
High School Diploma -
Moorpark High School