Deanaali Lewis
Austin,TX
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices
Overview
9
9
years of professional experience
Work History
Remote Insurance Sales Agent
Tivly
08.2024 - Current
- Handle 30-35 qualified lead transfers daily, connecting business owners with licensed insurance agents for tailored quotes.
- Make over 2,000 outbound calls per month to engage potential clients and generate insurance leads.
- Gather basic information across three short pages to pre-qualify business owners for insurance quotes from one of our partner providers.
- Verify and update business and contact information to ensure high-quality lead generation and compliance.
- Maintain high call volume while meeting or exceeding daily performance metrics in a remote work environment and streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
Remote Fraud Specialist
Mercury Financial
02.2024 - 08.2024
- Reviewed accounts for potential fraud or flagged activity, securing accounts and unlocking cards after thorough verification.
- Handled inbound customer calls related to suspicious transactions, providing support and resolving issues promptly.
- Managed approximately 60 incoming calls and emails per day from customers.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Remote Telephone Interviewer
Abt Associates
02.2022 - 02.2024
- Conducted structured telephone interviews to gather data for surveys on various topics.
- Ensured accurate data collection by following survey protocols and scripts.
- Managed high call volumes while maintaining professionalism and meeting performance targets.
- Documented responses and entered data into systems for analysis and reporting.
- Provided quality customer service to earn satisfaction ratings of 95%.
Lead Sales Associate
Walmart
09.2021 - 02.2022
- Supervised a team of sales associates, ensuring daily sales goals and customer service standards were met.
- Assisted customers in finding products, answered inquiries, and provided recommendations based on their needs.
- Managed inventory by organizing merchandise, conducting stock checks, and restocking shelves to maintain a well-organized store.
- Trained, mentored, and provided ongoing support to new hires, ensuring they were familiar with store policies, procedures, and product knowledge.
- Processed 100 customer transactions accurately, including returns and exchanges, while maintaining a high level of customer satisfaction.
Assistant Manager
Sonic Drive-In
07.2016 - 09.2021
- Supervised daily operations, ensuring high standards for food quality, service, and cleanliness.
- Trained and managed staff, including scheduling, performance evaluations, and conflict resolution.
- Monitored inventory, ordered supplies, and handled cash management, including balancing registers and preparing financial reports 100%.
Education
Master's degree - Human Resource Management
Franklin University
Columbus, OH09-2025
Bachelor's degree - Human Resource Management
Franklin University
Columbus, OH09.2024
Associate's degree - Business Administration
Franklin University
Wesson, MS07.2021
Skills
- Microsoft Office Suite: Word, Excel, Outlook — proficient in daily business use
- HRIS Systems & ATS: Familiarity with HR information systems and applicant tracking software
- Adobe Acrobat: Document management and PDF handling
- Payroll & Timekeeping Software: Supporting payroll processes and maintaining accurate records
- Data Entry & File Management: Maintaining confidential files with high accuracy and attention to detail
- Customer Service & Conflict Resolution: Handling client inquiries and resolving issues efficiently
- Confidentiality & Data Protection: Upholding privacy standards in sensitive information handling
- Analytical & Problem-Solving Skills: Identifying issues and providing solutions, especially in fraud investigations and payroll support
Timeline
Remote Insurance Sales Agent
Tivly
08.2024 - Current
Remote Fraud Specialist
Mercury Financial
02.2024 - 08.2024
Remote Telephone Interviewer
Abt Associates
02.2022 - 02.2024
Lead Sales Associate
Walmart
09.2021 - 02.2022
Assistant Manager
Sonic Drive-In
07.2016 - 09.2021
Bachelor's degree - Human Resource Management
Franklin University
Associate's degree - Business Administration
Franklin University
Master's degree - Human Resource Management
Franklin University
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