Deana Knowlton
Orondo,WA
Summary
Dedicated Patient Account Representative with a robust background in healthcare and administrative functions, adept at managing patient accounts and ensuring efficient billing processes. Proven track record of delivering exceptional customer service while effectively handling schedules, calls, and various office duties, including data entry and bookkeeping. Expertise in invoicing, account reconciliation, and financial record-keeping, combined with proficiency in Microsoft Office and Excel. Recognized for strong analytical skills and a commitment to team collaboration, consistently adapting to meet evolving organizational needs and facilitating seamless communication between patients and insurance companies.
Overview
12
12
years of professional experience
Work History
Patient Account Representative
LAKE CHELAN HEALTH
Chelan
08.2024 - Current
- Responsible for managing patient accounts and ensuring accurate billing processes are maintained. Duties include processing payments, handling inquiries, and resolving billing issues. VA knowledge. Able to manage 5-15 insurance calls, emails, verifying insurance. The role requires a keen attention to detail and strong communication skills to effectively liaise with both patients and healthcare providers.
- Verified insurance eligibility and benefits to facilitate streamlined billing processes.
- Managed patient account inquiries, ensuring accurate information and timely resolution.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
Manager, Receptionist/Billing
Methow Valley Chiropractic Clinic
Twisp
08.2017 - 08.2024
- Scheduled appointments for clients, handled multiple schedules for doctors, managed approximately 20 incoming calls a day, sorted mail, and daily payments in patient portals
- Oversaw administrative operations, including reception and billing functions. Duties encompassed managing schedules, coordinating with healthcare providers, and ensuring customer satisfaction through efficient service. Developed and maintained office protocols to streamline processes and enhance productivity.
- Verified patients' eligibility for the patients
- Maintained a good work environment
- Billed multiple claims to different insurance companies
- Led daily operations to ensure efficient patient flow and optimal service delivery.
- Implemented process improvements, enhancing appointment scheduling and reducing wait times.
- Managed compliance with healthcare regulations, ensuring adherence to best practices in patient management.
Banker/Teller
North Cascade Bank
Twisp, WA
05.2016 - 08.2017
- Facilitated customer transactions and provided banking services, ensuring a high level of customer service. Responsibilities included handling cash deposits and withdrawals, balancing cash drawers, and assisting with account inquiries. The role demanded accuracy, confidentiality, and customer communication skills.
- Maintaining communication and rapport with customers
- Held the confidentiality of the customer's account
- Handled concerns with confidentiality
- Completed trades on bank accounts, energy derivatives,
- Managed customer accounts, ensuring accuracy in transactions and compliance with banking regulations.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on the features and benefits of banking products and services.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Managed high-value accounts, ensuring personalized service that resulted in maintained balances and satisfied clients.
Home Health Caregiver
Aging And Adult Services
Omak, WA
07.2014 - 10.2016
- Provided compassionate personal care and assistance with daily living activities for diverse client needs.
- Monitored health status, reporting changes to medical professionals for timely interventions.
- Developed individualized care plans in collaboration with families and healthcare teams, ensuring client-centered services.
- Trained and mentored new caregivers on best practices for safety and effective client communication.
- Provided in-home care for multiple clients, including taking care of my parents' needs, medical appointments, and Daily Living Activities
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with medication management, promoting adherence to prescribed health regimens.
- Coordinated transportation for medical appointments, ensuring reliability and punctuality for clients' needs.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Education
Bachelor of Science - Health Care Administration
Grand Canyon University
Phoenix, AZ03-2024
High School Diploma -
Liberty Bell High School
Winthrop, WA06-1987
Skills
- Patient Account Management - Expert
- Billing and Invoicing - Expert
- Microsoft Excel - Expert
- Data Entry - Expert
- Customer Service - Expert
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Follow-up skills
- Medical Billing Understanding
- Verbal and written communication
- Data entry proficiency
Timeline
Patient Account Representative
LAKE CHELAN HEALTH
08.2024 - Current
Manager, Receptionist/Billing
Methow Valley Chiropractic Clinic
08.2017 - 08.2024
Banker/Teller
North Cascade Bank
05.2016 - 08.2017
Home Health Caregiver
Aging And Adult Services
07.2014 - 10.2016
Bachelor of Science - Health Care Administration
Grand Canyon University
High School Diploma -
Liberty Bell High School