Microsoft 365 Copilot
DeAndré Fry
Des Plaines,IL
Summary
Enterprise Sales Operations Specialist with 11 years of experience. Supports sales operations team through sales training, product and service comprehension and order processing. Proven professional molding teams into strong groups of go-getters.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SALES OPERATIONS SUPERVISOR - ENTERPRISE
CDW
11.2020 - Current
- Trusted advisor within the Sales Operations Organization and constantly working to improve internal processes to streamline GTM effectiveness.
- Collaborated with marketing department to create targeted campaigns that boosted lead generation efforts.
- Managed a team of sales representatives for improved performance and increased customer satisfaction.
ACCOUNT MANAGER ASSOCIATE - ENTERPRISE
CDW
01.2017 - 10.2020
- Responsible for $60MM in SaaS, hardware, and professional services revenue.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
ACCOUNT MANAGER SALES ASSISTANT - ENTERPRISE
CDW
07.2015 - 01.2017
- Built and maintained a revenue pipeline that supported monthly, quarterly, and annual goals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
CORPORATE ACCOUNT MANAGER
CDW
06.2013 - 06.2015
- Studiously observed a world class sales organization and developed an appreciation for the complexity of an Enterprise deal.
- Optimized account profitability by closely monitoring financial metrics, adjusting pricing strategies as needed based on market conditions or competitive pressures.
Education
Bachelor of Science (B.S.) -
North Park University
Chicago, IL06.2012
Skills
- Sales Presentations
- Sales Training
- Pipeline Management
- Customer Relationship Building
Certification
Six Sigma Certification Green Belt
Software
Timeline
SALES OPERATIONS SUPERVISOR - ENTERPRISE
CDW
11.2020 - Current
ACCOUNT MANAGER ASSOCIATE - ENTERPRISE
CDW
01.2017 - 10.2020
ACCOUNT MANAGER SALES ASSISTANT - ENTERPRISE
CDW
07.2015 - 01.2017
CORPORATE ACCOUNT MANAGER
CDW
06.2013 - 06.2015
Bachelor of Science (B.S.) -
North Park University
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