Hi, I’m
Deandra Alvarez
Queens,NY
Overview
4
years of professional experience
Work History
Memorial Sloan Kettering Cancer CenterNew York, NY
Office Coordinator
02.2023 - Current
Job overview
- Act as liaison between patients and clinical team by coordinating Pre & Post-Surgical planning to ensure organizational effectiveness and efficiency.
- Triaging patient concerns to the appropriate departments or individuals by maintaining incoming calls, emails, faxes, chats and office correspondence.
- Collaborated and established strong working relationships with physicians, colleagues, and partnering facilities.
Brighton Health Plan SolutionsGarden City, NY
Customer Service Representative
02.2022 - 02.2023
Job overview
- Handle incoming calls, chats and emails to confirm client medical insurance coverage for patients, physicians, and hospitals: Eligibility, benefits, claims inquiries and pre-authorization cases.
- Assisted members, company employees, and providers with troubleshooting technology issues, pre-authorization case requests, claims adjustments and appointment scheduling.
- Communicate effectively with individuals and team members to ensure high quality and timely expedition of client escalations.
ISmile OrthodonticsForest Hills, NY
Marketing Graphic Designer/Dental Assistant
07.2021 - 02.2022
Job overview
- Developed and coordinated creative strategies to reach target audience through digital and traditional media outlets.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design social media content, brochures, posters and other promotional materials.
- Assisted Orthodontists with routine and advanced procedures. While providing knowledgeable assistance to promote proper oral hygiene, appliance care and patient satisfaction.
Bayview OrthodonticsBayside, NY
Marketing Graphic Designer/Dental Assistant
07.2020 - 07.2021
Job overview
- Leveraged proficiency in Adobe Creative Cloud and social media applications to create content, posters, banners and other promotional materials.
- Scheduled appointments, answered phones and received payments for dental services including verifying insurance information and maintaining records.
- Assisted Orthodontists with routine and advanced procedures. While providing knowledgeable assistance to promote proper oral hygiene, appliance care and patient satisfaction.
MyKlovrNew York, NY
Marketing Graphic Design Intern
08.2019 - 08.2020
Job overview
- Designed graphics for websites, brochures, posters and other marketing materials using Adobe Creative Suite, Hootsuite and Wordpress.
- Collaborated with internal teams on project briefs to ensure timely delivery of content creation including email campaigns, blogs, and social media posts.
Education
Fashion Institute of TechnologyNew York, NY
Graphic Design from Bachelor of Fine Arts
05.2020
University Overview
Skills
- Microsoft Office & Google Suites
- Adobe Creative Cloud, Wordpress and Hootsuite
- EPIC, Salesforce, and CIS
Accomplishments
Accomplishments
- Recipient of the Kimora Lee Simmons Scholarship
- Phi Theta Kappa Honor Society
Timeline
Office Coordinator
Memorial Sloan Kettering Cancer Center
02.2023 - Current
Customer Service Representative
Brighton Health Plan Solutions
02.2022 - 02.2023
Marketing Graphic Designer/Dental Assistant
ISmile Orthodontics
07.2021 - 02.2022
Marketing Graphic Designer/Dental Assistant
Bayview Orthodontics
07.2020 - 07.2021
Marketing Graphic Design Intern
MyKlovr
08.2019 - 08.2020
Fashion Institute of Technology
Graphic Design from Bachelor of Fine Arts
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