Lisa Johnson
Holland,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Medical Secretary
Behavioral Health Network Inc.
Holland, MI
04.2010 - Current
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Education
Certificate - Medical Coding
Michigan Technical Education Center
Holland, MI01.2010
Skills
- Patient check-in
- Patient Scheduling
- Clinical Support
- Medical Office Management
- Medical Records Management
- Administrative support experience
- Conflict resolution techniques
- Payment Collection
- Database Administration
- Customer Service
- Medical Terminology
- Insurance Verification
- Telephone Customer Support
- Patient Scheduling Proficiency
- Adaptable to change
- Strong organizational skills
- Appointment Coordination Abilities
- HIPAA Compliance Understanding
- Patient Confidentiality Adherence
Timeline
Medical Secretary
Behavioral Health Network Inc.
04.2010 - Current
Certificate - Medical Coding
Michigan Technical Education Center