Deandra (D.J) Strange
Richmond, Ky,KY
Summary
I had a late start to the veterinary field, I however can not picture myself ever leaving it now. I knew I always wanted to work with animals. I decided a few years ago to obtain my CVA and dip my toes in to make sure it’s what I truly wanted. I’ve always been a hard worker with a good heart. I truly treat everyone kindly because you never know what they’re going through. And I feel like that is my biggest accomplishment in life, is being kind.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Advanced Animal Care
Richmond, Ky
06.2024 - Current
- Greeted clients and visitors, ensuring a welcoming environment.
- Managed incoming calls and scheduled appointments for veterinary services.
- Maintained accurate patient records using electronic health record systems.
- Assisted in processing payments and handling financial transactions.
- Organized office supplies and maintained cleanliness of reception area.
- Coordinated communication between clients and medical staff for efficient service delivery.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected Type payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Greeting clients and patients.
- Keeping a clean sanitized area in the front.
- Keeping , sending, organizing records.
- Keeping up with emails and scheduling request through pet desk.
- Using cornerstone and smartflow fluently,
- Making sure charges are correctly put in, and proper identification, and paperwork is obtained.
Triage Technician
Advanced Animal Care
Richmond, Ky
06.2024 - Current
- Conducted routine maintenance on veterinary equipment to ensure optimal functionality.
- Assisted in administering medications and treatments under veterinarian supervision.
- Collected and processed laboratory samples for diagnostic testing.
- Maintained accurate records of patient care and treatment protocols.
- Monitored animal health and behavior, reporting any concerns to the veterinary team.
- Trained new staff on safety protocols and equipment usage procedures.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Worked in an Emergency setting.
- Placed IV catheters , blood draws, running diagnostics.
- Going into exam rooms and obtaining patient history, and concerns. While also getting TPR.
- Assisted in major surgeries, and monitored vitals.
- Working at the general practice I’ve learned to establish relationships with long term clients.
- I also obtained my CVA in 2023.
Education
High School Diploma -
Estill County High School
Irvine, KYNo Degree - Certified Veterinary Assistant
Medical Career And Technical College
Richmond, KySkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Data inputting
- File management
- Administrative support
- Mail handling
- Multi-line telephone operation
- Calendar management
- Documentation and reporting
- Typing speed
- Technical support
- Office equipment operations
- Record preparation
- Reception desk management
- Multi-line phone system operation
Certification
Certified Veterinary Assistant , CVA
Timeline
Receptionist
Advanced Animal Care
06.2024 - Current
Triage Technician
Advanced Animal Care
06.2024 - Current
High School Diploma -
Estill County High School
No Degree - Certified Veterinary Assistant
Medical Career And Technical College