De'Andra Roberson
Dallas,TX
Summary
Experienced in team leadership, strategic planning, and operational management. Leveraging effective communication and organizational skills to drive project success. Proven track record of fostering productive work environments and achieving goals. Strong leader and problem-solver dedicated to streamlining operations and promoting organizational efficiency. Utilizing independent decision-making skills and sound judgment to positively impact company success. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects simultaneously while ensuring accuracy. Excel at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
2
2
Certification
Work History
Assistant Manager
GMR Marketing - Global Headquarters
04.2024 - Current
- Implemented data-driven strategies for continuous improvement in campaign performance and conversion rates.
- Conducted thorough market research to identify target audience segments, tailor messaging, and optimize campaigns accordingly.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
- Assisted with day-to-day operations, providing support and guidance, working efficiently and productively with all team members.
Stagehand
Upstage Center Inc
02.2024 - Current
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Delivered exceptional audience experiences through meticulous attention to detail in prop placement and set arrangement.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Facilitated smooth transitions between set changes by effectively communicating cues with fellow crew members during performances.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
Retail Manager
Fever
10.2023 - 01.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Controlled store inventory, analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
Guest Service Ambassador
Live Nation Worldwide Inc.
05.2019 - 01.2023
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted guests with variety of services and local attraction information.
- Created welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Streamlined check-in process for improved efficiency and reduced wait times.
Member Service Specialist
Peloton Interactive Inc.
06.2021 - 08.2022
- Maintained detailed records of all member interactions, ensuring accurate documentation for future reference or follow-up actions needed.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Inventory Specialist
Thermo Fisher Scientific Inc.
03.2018 - 01.2019
- Improved order accuracy with thorough inventory audits and regular stock checks.
- Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
- Managed and maintained an efficient warehouse layout, maximizing storage space and facilitating easy access to materials.
- Handled returns processing promptly, inspecting damaged goods for proper disposal or restocking as appropriate.
- Completed physical inventory counts each month.
- Sorted and delivered materials to different work areas and staff.
Inventory Coordinator
Fastbraces For Dentists/Orthoworld LLC
10.2016 - 04.2017
- Managed all related documentation and records for department.
- Purchased new supplies in line with projections and current inventory levels.
- Completed physical inventory counts each month.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
Education
Certification - Baking & Pastry Arts
Auguste Escoffier School of Culinary Arts
Austin, TX08.2013
Associate of Arts - Motion Picture Production
K D Conservatory College of Film & Dramatic Arts
Dallas, TX09.2011
Associate of Arts - Musical Theatre
K D Conservatory College of Film & Dramatic Arts
Dallas, TX01.2010
Skills
- Money Handling
- Customer Relations
- Team Motivation
- Product and Service Knowledge
- Staff Training and Development
- Staff Management
- Retail Operations
- Employee Scheduling
- Customer Rapport
- Marketing Knowledge
- Orientation and Training
- Employee Performance Evaluations
Certification
- Certified in Order Experience, Memberships, Hardware and Software
- TABC Licensed
Timeline
Assistant Manager
GMR Marketing - Global Headquarters
04.2024 - Current
Stagehand
Upstage Center Inc
02.2024 - Current
Retail Manager
Fever
10.2023 - 01.2024
Member Service Specialist
Peloton Interactive Inc.
06.2021 - 08.2022
Guest Service Ambassador
Live Nation Worldwide Inc.
05.2019 - 01.2023
Inventory Specialist
Thermo Fisher Scientific Inc.
03.2018 - 01.2019
Inventory Coordinator
Fastbraces For Dentists/Orthoworld LLC
10.2016 - 04.2017
- Certified in Order Experience, Memberships, Hardware and Software
- TABC Licensed
Certification - Baking & Pastry Arts
Auguste Escoffier School of Culinary Arts
Associate of Arts - Motion Picture Production
K D Conservatory College of Film & Dramatic Arts
Associate of Arts - Musical Theatre
K D Conservatory College of Film & Dramatic Arts
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