Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

De Andre Craig

Carson,CA

Summary

Motivated and detail-oriented professional transitioning into IT and cybersecurity, with a proven track record of supporting high-volume operations in healthcare and logistics environments. Experienced in managing sensitive information, resolving user issues, and working with digital tools like Microsoft Office, VA systems, and secure messaging platforms. Currently pursuing formal education in cybersecurity with hands-on coursework in networking, Linux, and digital forensics. Brings strong communication skills, multitasking ability, and a commitment to accuracy, making him well-suited for support and junior-level roles in IT or security operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Support Assistant

Long Beach VA
01.2022 - Current
  • Provided Tier-1 style support by assisting users with appointment systems and secure messaging tools, documented issues and escalated to appropriate channels.
  • Scheduled, rescheduled, and canceled an average of 40+ patient appointments daily, enhancing scheduling efficiency and clinic flow.
  • Delivered timely and empathetic customer service to 100+ Veterans weekly, improving patient satisfaction ratings.
  • Supported providers by updating patient records, processing RTCs and consults, and relaying clinical messages, streamlining administrative tasks by 30%.
  • Trained and mentored 5+ new Medical Support Assistants, standardizing onboarding and improving service consistency.
  • Handled over 75 calls per day, routing requests to appropriate clinical staff and resolving eligibility concerns related to optical needs.


Order Selector

Bake Mark USA
12.2016 - 01.2022
  • Selected and palletized 1,000+ cases weekly based on computerized pick sheets, ensuring 98% accuracy in outbound deliveries.
  • Verified UPCs and descriptions, reducing mis-picks by 25% and improving shipment reliability.
  • Operated material handling equipment to transport orders efficiently, supporting a daily warehouse load of over 20,000 lbs.
  • Repacked and labeled product for quality control, maintaining compliance with safety and logistics protocols.

Education

Associate Coursework - Cybersecurity

Long Beach Community College
Long Beach, CA

Skills

  • Active Directory
  • Customer service
  • Windows 10
  • Desktops
  • Laptops
  • Microsoft Windows 11
  • TCP/IP, DNS, DHCP, VPN
  • IT asset inventory
  • Outlook
  • Documentation
  • HIPPA Compliance

Certification

  • CompTIA Security+
  • Cisco IT Essentials
  • Microsoft Az-900 (In progress)

Timeline

Medical Support Assistant

Long Beach VA
01.2022 - Current

Order Selector

Bake Mark USA
12.2016 - 01.2022

Associate Coursework - Cybersecurity

Long Beach Community College

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