Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deandre Johnson

Dallas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

10
10
years of professional experience

Work History

Data Entry Clerk

Kofile
01.2023 - 01.2025

Maintained organized and accurate filing systems. Preserving records

  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Customer Service Representative

Sales
02.2021 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Communicated professionally with colleagues, freelancers and clients.

Iron Mountain

Shredders Operation
01.2018 - 03.2019
  • Hoisted metal components into place, safely operating cranes during process.
  • Determined size, shape, placement and material of supports based on blueprints and structural standards.
  • Analyzed specifications and blueprints and suggested quantities, types and sizes of materials required per job allocation.
  • Followed blueprints and instructions from supervisors to erect columns, beams and girders.

Samsung

Technician, Network Services
03.2015 - 03.2016
  • Strengthened customer loyalty by being friendly and professional in all interactions.
  • Educated customers on company systems, form completion and access to services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
12.2022

Skills

  • Responding to Difficult Customers
  • Interpretation and Translation Services
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Answering Customer Questions

Timeline

Data Entry Clerk

Kofile
01.2023 - 01.2025

Customer Service Representative

Sales
02.2021 - 04.2022

Iron Mountain

Shredders Operation
01.2018 - 03.2019

Samsung

Technician, Network Services
03.2015 - 03.2016

High School Diploma -

Penn Foster College
Deandre Johnson