Deandre Plaisir
Norwood,MA
Summary
Proactive and hardworking individual focused on continuous improvement and dedication to partnering with coworkers to promote engaged, empowering work culture.
Excellent knowledge of customer service management, experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
U-Haul
12.2021 - 06.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Receive payments through various methods (cash, online payments etc.) and ensure their approval.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Check accounts periodically and issue unsolved bills.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks.
- Independently addressing and resolving issues, identified, researched and resolved billing.
- Contacted clients with past due accounts to formulate payment plans.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mover/Packer
TWO MEN AND A TRUCK
08.2020 - 08.2022
- Loaded and unloaded trucks with costumers possessions and merchandise weighing up to 200lbs
- Arranged items at destination according to customer request and instructions
- Service and quality standards up to 4.3/5 customer satisfaction rate
- Managed efficient transportation of Junk each day across local and states counties
- Followed verbal and written instructions to properly move and dump auxiliary products.
Car Technician
Valvoline Instant Oil Change
01.2022 - 04.2022
- Skilled, hard-working automotive technician with extensive skills in providing high quality mechanical services
- Technicians complete a wide variety of repairs from simple engine tune-ups to tearing down, repairing, and rebuilding of complete power systems.
Education
High School Diploma -
Rockland Senior High School
Rockland, MA06.2021
Skills
- Customer Service (4 years)
- Sales Experience (2 years)
- Computer Skills (5 years)
- IOS
- Mac OS
- Windows (8 years)
- Sales, Retail & Customer Support (4 years)
- POS (4 years)
- Computer Networking
- Operating Systems
- Scheduling and Coordinating
- Managing Digital Media
Certification
Pricing Strategy - Harvard Business School
Management Essentials - Harvard Business School
Timeline
Car Technician
Valvoline Instant Oil Change
01.2022 - 04.2022
Customer Service Manager
U-Haul
12.2021 - 06.2023
Mover/Packer
TWO MEN AND A TRUCK
08.2020 - 08.2022
High School Diploma -
Rockland Senior High School