DeAndre Walton-Casey
Waterloo,IA
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. and for Kwik trip Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Superior Environmental Solutions
06.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
Retail Helper
Kwik Star
08.2016 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Kitchen Cook
Hy-Vee
03.2012 - 06.2021
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Reduced food waste by implementing proper storage techniques and inventory management.
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Education
High School Diploma -
West High School
Davenport, IA05.2012
Skills
- Data Analytics
- Operations Management
- Business Development
- Process Improvement
- Time Management
Certification
Highest level training in safety and proper procedures. Including study and testing to qualify.
- Safety Training - annualy
Languages
English
Native or Bilingual
Timeline
Supervisor
Superior Environmental Solutions
06.2022 - Current
Retail Helper
Kwik Star
08.2016 - Current
Kitchen Cook
Hy-Vee
03.2012 - 06.2021
High School Diploma -
West High School
Highest level training in safety and proper procedures. Including study and testing to qualify.
- Safety Training - annualy
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