Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

DeAndrea Pierce

Jasper,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Priceline
05.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.

Customer Service Representative

Concentrix
08.2022 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.

Technical Support Representative

Continuum
Remote
06.2021 - 11.2021
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided documentation on troubleshooting of technical processes to support desk staff.

Technical Support Representative

Conduent
07.2021 - 09.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.

Education

Associate of Science - Nursing

Bevill State Community College
Sumiton, AL
07.2024

Skills

  • Business Development Understanding
  • Order Fulfillment
  • Lotus Notes
  • Microsoft PowerPoint
  • Report Preparation
  • Retail Sales Customer Service
  • Customer Relations
  • Account Management
  • Report Transcription
  • Active Listening
  • Credit Card Payment Processing
  • Staff Training
  • Call Triaging
  • Critical Thinking
  • Product Promotion
  • Service Standard Compliance
  • Managing Multiple Tasks
  • Medical Terminology Knowledge

Timeline

Customer Service Representative

Concentrix
08.2022 - 09.2022

Customer Service Representative

Priceline
05.2022 - Current

Technical Support Representative

Conduent
07.2021 - 09.2021

Technical Support Representative

Continuum
06.2021 - 11.2021

Associate of Science - Nursing

Bevill State Community College
DeAndrea Pierce