De'Andrea Thompkins
West Palm Beach,FL
Summary
Compassionate and detail-oriented professional with extensive hands-on experience in pharmacy operations and customer service. Expertise in managing prescription intake, insurance processing, and patient communication, consistently ensuring accuracy and compliance with industry standards. Recognized for fostering a professional, efficient, and patient-centered environment that enhances the overall customer experience. Committed to delivering exceptional service while maintaining the highest levels of operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Passport Specialist
Expedited Travel
07.2023 - Current
- Delivering exceptional customer service by answering questions clearly and guiding applicants through the process stepbystep.
- Maintain a clean, organized workspace conducive to efficient daily operations.
- Continuously sought opportunities to enhance professional knowledge and skills, attending trainings and workshops as necessary.
- Managing sensitive personal information with strict confidentiality and professionalism
- Managing approximately 30 incoming calls, emails and faxes per day from customers.
- Perform routine data entry or document management.
- Assist newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Serve as a reliable point of contact for both applicants and colleagues, fostering positive working relationships.
Pharmacy Technician
Walgreens
02.2021 - 07.2023
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Assisted patients with prescriptions, questions, and concerns
- Provided clear communication about medications and processes
- Delivered fast, friendly service in a high-volume environment
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Education
Associate of Science - Nursing
Palm Beach State College
Lake Worth, FL05.2031
High School Diploma -
Lake Worth Community High School
Lake Worth, FL05.2016
Skills
- Customer service excellence
- Front desk operations
- Appointment scheduling
- Insurance Verification & Data Entry
- HIPAA Compliance & Confidentiality
- Attention to Detail & Accuracy
- Multitasking in Fast-Paced Environments
- Professional Communication (Phone, In-Person, Email)
Certification
- Pharmacy technician License
- BLS ,CRP , AND AED, American Heart Association -March 2026
Timeline
Passport Specialist
Expedited Travel
07.2023 - Current
Pharmacy Technician
Walgreens
02.2021 - 07.2023
Associate of Science - Nursing
Palm Beach State College
High School Diploma -
Lake Worth Community High School