Deandreia Turner-Shields
Savannah,Georgia
Summary
Results-driven and detail-oriented professional with a solid background in customer service and a passion for identifying top talent. Seeking a position in recruiting to leverage strong interpersonal skills, keen eye for talent and ability to build lasting relationships to help organizations attract and retain exceptional candidates.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
09.2021 - Current
- Provided exceptional customer service, managing customer accounts and building strong customer relationships.
- Collaborated with sales and customer service teams to develop engaging products and ensure customer satisfaction.
- Conducted thorough research to identify and resolve customer issues, utilizing effective problem-solving techniques.
- Utilized effective communication and negotiation skills to close agreements and increase revenue.
- Proactively generated leads through cold calling, resulting in increased sales opportunities. Managing over 50 calls/day and increasing metics by 20%
- Tracked and analyzed measurable performance metrics for marketing campaigns to drive sales growth.
Sales Lead Manager
LOFT
02.2020 - 01.2022
- Managed candidate pipeline,including scheduling interviews, coordinating assessments and conducting reference checks.
- Led sales team to exceed revenue targets through effective sales strategies and customer relationship management.
- Maintained accurate and up to date applicant tracking system records,
- Developed and implemented strategic sales plans to expand customer base and increase market reach.
- Tracked and analyzed key performance indicators and business trends to drive sales performance.
- Provided guidance and support to sales team, setting clear expectations and facilitating professional development.
- Fostered strong client relationships through proactive communication and problem-solving.
Assistant Store Manager
Janie And Jack
03.2021 - 09.2021
- Assisted in recruiting and hiring top talent, ensuring high-performing team.
- Implemented performance standards and provided ongoing coaching to drive employee development.
- Worked with hiring manager to identify staffing needs and develop effective recruitment strategies.
- Utlizted variety of souring methods, including online job boards, social media, and networking, to attract qualified candidates.
- Conducted initial screenings and interviews, evaluating candidates' skills and cultural fit for various positions.
- Managed employee schedules and coordinated shift changes to optimize store operations.
- Monitored financial performance and implemented strategies to maximize productivity and minimize loss.
Education
Bachelor Of Science (B.S -
Savannah State University
Skills
- Relationship building and account management
- Sales and business development
- Data analysis and evaluation
- Excellent communication and organizational abilities
- Applicant tracking system
- Administrative support
Timeline
Customer Service Representative
Verizon Wireless
09.2021 - Current
Assistant Store Manager
Janie And Jack
03.2021 - 09.2021
Sales Lead Manager
LOFT
02.2020 - 01.2022
Bachelor Of Science (B.S -
Savannah State University