Deandria Clausell
Mobile,Alabama
Summary
Driven and self-motivated professional with a proven track record in patient and donor care, highlighted by a leadership role at LifeSouth Community Blood Center. Demonstrates exceptional communication and organizational skills, adept at blood collection safety and team supervision. Achieved significant improvements in donor recruitment and process efficiency, showcasing a quick learning ability and a results-focused approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mobile Team Supervisor IV
Lifesouth Community Blood Center
06.2018 - Current
- Perform phlebotomies and collect blood from donors according to LifeSouth Standard Operating Procedure (SOP)
- Collect blood using automated instruments
- Register donors for blood collection in the LifeSouth computer system
- Determine donor eligibility based on the results of the donor interview and physical process
- Accurately identify donors in every step of the donation process
- Assist in recruitment, telerecruitment and rescheduling of donors
- Convert donors to automated technology (apheresis) when appropriate
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Oversee, direct and monitor all activities of staff.
Supervisor
Rite Aid
10.2014 - 05.2018
- Provided instructions, coaching and motivation to all employees during the shift
- Check job sites for accuracy, quality and to ensure that all specifications for the project were met
- Oversaw the loading and unloading of packages from the warehouse
- Earned management trust by serving as key holder, responsibly opening and closing store
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Customer Service Representative
Alorica
07.2010 - 09.2014
- Answered an average of 60 to 100 calls per day by addressing customer inquiries, solving problems, going over billing questions and troubleshooting devices.
Medical Assistant
Providence Family Physicians
01.2010
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Obtained information about clients medical history, drug history, complaints and allergies
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Education
Associates of Science: Medical Assistant -
Fotis College
Mobile, AL07.2010
Skills
- Exceptional communication skills
- Quick learner
- Team leadership
- Highly dependable
- Self-motivated
- Blood collection and handling safety
- Patient and Donor care
- Extremely organized
Certification
National Certified Phlebotomy Technician
Timeline
Mobile Team Supervisor IV
Lifesouth Community Blood Center
06.2018 - Current
Supervisor
Rite Aid
10.2014 - 05.2018
Customer Service Representative
Alorica
07.2010 - 09.2014
Medical Assistant
Providence Family Physicians
01.2010
Associates of Science: Medical Assistant -
Fotis College
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