DeAndria Dismuke
Dallas,TX
Summary
Proven leader and problem-solver, adept at multitasking and organization, significantly enhanced customer satisfaction and service efficiency at Ulta Beauty Inc. Skilled in team leadership and leveraging positive attitudes to overcome challenges, I excel in streamlining processes and fostering vendor relationships to drive results and exceed business goals.
Overview
5
5
years of professional experience
Work History
Service Manager
Ulta Beauty Inc.
08.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Manager
Windsor Fashions
07.2021 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Service Manager
Ulta Salon
08.2019 - 07.2021
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
Education
Cosmetology - Cosmetology
Douglas J Aveda
Royal Oak, MI06.2015
High School Diploma - General
Holt Senior High School
Holt, MI06.2009
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Timeline
Service Manager
Ulta Beauty Inc.
08.2022 - Current
Manager
Windsor Fashions
07.2021 - 08.2022
Service Manager
Ulta Salon
08.2019 - 07.2021
Cosmetology - Cosmetology
Douglas J Aveda
High School Diploma - General
Holt Senior High School
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