DeAngela Dixon
Houston,TX
Summary
Compassionate Case Manager Specialist known for high productivity and efficient task completion. Possess specialized skills in client assessment, care plan development, and resource coordination. Excel in communication, empathy, and problem-solving to drive positive outcomes for clients. Committed to leveraging these abilities to support individuals and families in navigating complex systems and achieving their goals.
Overview
6
6
years of professional experience
Work History
Case Manager Specialist
Cinch Home Services
Boca Raton, Florida
02.2024 - Current
- Oversaw fundraising activities and preparation of public relations materials.
- Participated in professional development opportunities to stay current with best practices in case management.
- Coordinated referrals for medical care, housing, legal assistance, and other social services as necessary.
- Maintained confidentiality and adhered to professional ethics and standards.
- Participated in team meetings and professional development activities to stay current on best practices in case management.
- Consulted with staff on resolution of complex service issues.
- Advocated on behalf of clients to secure necessary services and support.
Financial Services Representative
FIS
Houston, TX
03.2022 - 01.2023
- Maintained up-to-date knowledge of financial markets, economic trends, and regulatory changes.
- Led client meetings to review financial goals, performance, and adjust strategies as needed.
- Advised customers on various aspects of personal finance such as budgeting, taxes, insurance, investments.
- Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Established strong and positive working relationships within organization to contribute to team success.
- Educated customers about different types of products available from the company's portfolio.
- Maintained strict compliance with all regulatory and ethical standards in financial advisory services.
- Prepared reports detailing client portfolio performance and asset allocation.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
Debt Collector Agent
FMA Alliance
Houston, TX
01.2021 - 11.2021
- Negotiated credit extensions and waivers when necessary.
- Reviewed client accounts regularly for accuracy and compliance with federal laws.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Investigated and resolved customer disputes regarding payment history.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Achieved monthly collection targets through effective negotiation techniques.
- Educated customers on their rights under the Fair Debt Collection Practices Act.
- Conducted extensive research into debtor's background using various online databases.
- Answered customer questions regarding account discrepancies or problems.
- Assisted customers in setting up repayment plans that fit their financial situations.
- Updated collection databases and systems with payment arrangements and notes.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
Billing Specialist
PFS Group
Houston, TX
02.2020 - 01.2021
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Gathered information to produce accounts payable reports for review.
- Reconciled codes against services rendered.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Resolved discrepancies between customers' remittances and invoices received.
- Investigated incorrect billings and processed refunds as necessary.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Worked closely with patients to discuss payment arrangements when needed.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained accurate documentation on all aspects of project implementation, ensuring transparency and accountability at all stages.
Pharmacy Representative
Alorica
Humble, Texas
02.2019 - 11.2020
- Assisted customers with prescription refills and medication information.
- Provided customer service for patients in the pharmacy, including answering questions about medications.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Handled sensitive patient information confidentially, ensuring compliance with HIPAA guidelines.
- Processed high volumes of prescriptions accurately under time pressure while maintaining attention to detail.
- Worked closely with other members of the pharmacy team, demonstrating strong communication skills for effective collaboration.
Education
Some College (No Degree) - Radiology
The College of Health Care Professions
TXHigh School Diploma -
Aldine Sr. High School
Houston, TX06-2013
Skills
- Client advocacy
- Case management
- Referral coordination
- Resource allocation
- Data analysis
- Conflict resolution
- Documentation management
- Team collaboration
- Effective communication
- Relationship building
- Financial literacy
- Organization and multitasking
- Research and facts collecting
- Annual case reviews
- Positive attitude
- Active listening
- Case management tracking
- Multitasking
- Policy implementation
- Typing skills
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Time management
Timeline
Case Manager Specialist
Cinch Home Services
02.2024 - Current
Financial Services Representative
FIS
03.2022 - 01.2023
Debt Collector Agent
FMA Alliance
01.2021 - 11.2021
Billing Specialist
PFS Group
02.2020 - 01.2021
Pharmacy Representative
Alorica
02.2019 - 11.2020
Some College (No Degree) - Radiology
The College of Health Care Professions
High School Diploma -
Aldine Sr. High School