DeAngela Fleeks
Duncanville,TX
Summary
Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment. Specialize in surveillance, risk assessment, and emergency response coordination. Excel in communication, teamwork, and adaptability, ensuring swift decision-making and effective problem-solving in critical situations. Committed to maintaining safety and security with focus on integrity and professionalism.
Overview
22
22
years of professional experience
Work History
Security Officer - Safety Coordinator Asst.
Duncanville Independent School District
Duncanville, Texas
02.2023 - Current
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Performed first aid and CPR when necessary during emergency situations.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Provided escorts for visitors as needed throughout the facility.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Observed patrons and customers to quickly address security situations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Monitored premises and recorded activity in daily officer reports.
- Maintained accurate logs of all security related activities.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Reported safety hazards for remediation response.
- Operated communication systems between officers stationed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Searched individuals and baggage for weapons and other prohibited items.
- Assisted with crowd control during large events held at the facility.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Adhered to post orders while maintaining a visible presence around the property.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
Sr Post Purchase Resolution Auditor
Mr Cooper - Capital Market Division
Remote
11.2020 - 05.2022
- Audited residential loan files prior to closing for discretionary, target, and random audits, ensuring the loan met FNMA, FHLMC, FHA, VA, investor, and industry guideline requirements.
- Provided actionable reports and documentation to management regarding loan quality, underwriting, and risks.
- Preformed pre-Funding audits for mortgage loan files for consistency and compliance to ensure loans are within agency, investor, and internal guidelines.
- Partnered with business unit managers to facilitate understanding of performance opportunities.
- Evaluated loan file to assign deficiency rating, validated cures prepared written communication for analysis findings, conclusions and recommendations.
- Assessed consumer loans to identify areas of concern and opportunities for improvement.
- Collaborated with peers and management to identify challenges and produced creative solutions to complex issues in a simple, straightforward way.
- Verified compliance with relative laws and regulations for consumer loans, conforming with proper internal controls and safeguards, while monitoring performance against established thresholds.
- Generated reports, insights and trends to support Asset Quality, confirming written procedures have been established.
- Cross-trained, enabling completion of priority tasks during personnel absences.
- Collaborated by regularly schedule meetings with internal and external partners to complete audits.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Monitored changes in applicable laws and regulations that affect the organization's operations.
- Ensured timely completion of all assigned tasks within set deadlines.
Mortgage Operations Manager
US Lending Partner
Dallas, Texas
05.2017 - 11.2020
- Trained new employees on policies and procedures related to the mortgage industry.
- Coordinated preparation of external audit materials and external financial reporting.
- Reviewed closing documents for accuracy prior to funding loans.
- Managed and supervised a team of 15+ mortgage operations staff to ensure operational objectives were met.
- Maintained knowledge of current trends in the housing market as well as changes in government regulations impacting the industry.
- Ensured all regulatory requirements were met in order to maintain compliance with state and federal laws.
- Created detailed reports summarizing key performance metrics for senior management.
- Managed validation of documentation to regulate underwriting and closing requirements.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Investigated customer complaints regarding delays or errors in processing their loans.
- Worked closely with auditors during periodic reviews of operations ensuring adherence to internal controls.
- Developed and implemented processes to improve operational efficiency, accuracy, customer service and compliance with regulations.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Performed quality assurance reviews on completed loan files prior to submission for review.
- Coordinated daily activities of loan officers, processors, underwriters, closers and other personnel to ensure timely completion of mortgage loans.
- Researched complex loan transactions and provided solutions when needed.
- Attended industry conferences, seminars, webinars in order to stay abreast of any changes in regulations or best practices.
- Provided guidance and support to junior staff members on a regular basis.
- Responded promptly to inquiries from customers, lenders, brokers or other stakeholders concerning loan status updates.
- Monitored loan applications for completeness and accuracy according to established guidelines.
- Analyzed competitors and market trends to facilitate business growth.
- Managed loans from application to submission to closing by coordinating file movements between underwriter, mortgage lender and closing parties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Mortgage Underwriter
Cardinal Financial
Remote
05.2016 - 05.2017
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Addressed and resolved underwriting discrepancies and sought additional information as needed.
- Collaborated with loan originators and processors to obtain necessary documentation for underwriting process.
- Implemented risk assessment techniques to minimize potential losses.
- Reviewed and verified loan application documents for compliance with lender criteria and federal regulations.
- Participated in professional development activities such as webinars and seminars.
- Maintained compliance with company and regulatory policies.
- Analyzed applicant assets and credit history to determine willingness and capacity to repay proposed mortgage obligation.
- Managed loan pipeline to ensure timely processing and adherence to deadlines.
- Advised on structuring loans to meet both borrower needs and lender guidelines.
- Prepared detailed underwriting reports for management review.
- Liaised with lenders, appraisers, and other third parties to communicate needs and requirements.
- Analyzed financial documents such as tax returns, bank statements, pay stubs, and credit reports to determine borrower's ability to repay the loan.
- Determined loan eligibility and approved or rejected applications.
- Maintained up-to-date knowledge of changing laws and regulations related to mortgage lending.
Senior Mortgage Loan Processor
Homeward Funding
Coppell, Texas
10.2013 - 05.2016
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Maintained regular contact with customers throughout the loan process providing updates on progress made or any needed information or documentation.
- Developed relationships with internal departments such as Underwriting, Closing, Funding and Compliance teams in order to facilitate smoother processing timelines.
- Facilitated the resolution of appraisal and title issues.
- Resolved document discrepancies with customers in order to complete loan applications accurately.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Created detailed reports summarizing current pipelines and outstanding tasks requiring attention.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
- Educated clients regarding guidelines and adjustments of loan contracts and packages.
- Analyzed applicant financial status, credit history and property appraisal to determine feasibility of granting loans.
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
- Worked with third-party vendors to address and clear loan closing requirements.
- Managed conditions sent from underwriting departments.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Processed loan modification requests from borrowers in accordance with government guidelines.
- Checked applicant credit, personal references and employment histories.
- Updated and informed clients about the status of their loan applications regularly.
- Managed a high volume of incoming calls from customers inquiring about their mortgage application status.
- Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering Conv, FHA and VA loans.
- Assembled and compiled documents for loan closings.
- Prepared loan packages for underwriting, including ordering title reports, credit reports, appraisals, verifications of employment and other documentation as required.
- Performed quality control reviews on final documents prior to closing.
- Monitored loan processing timelines to meet closing deadlines.
- Collaborated with closing agents to schedule and prepare for loan closings.
- Managed communication between loan officers, underwriters, and clients to ensure timely processing.
Post-Closing Quality Assurance Specialist
Pacific Union Financial
Coppell , Texas
04.2012 - 10.2013
- Conducted critical review to ensure files are complete, recordable, and saleable.
- Verified regulation requirements to protect bank interest with perfecting collateral.
- Assessed bank’s exception tracking system by identifying missing
documentation, reporting deficiencies and remedies; resolving issues by adding recurring documentation or collecting training documents to meet loan file requirements. - Maintained and reported investor required quality control audit findings.
- Ensure compliance to bank policies and procedures, including state and federal
banking regulations.
Analyst I/Quality Assurance Specialist
MetLife Home Loans
Irving, Texas
08.2010 - 04.2012
- Presented comprehensive reports to stakeholders for prospective lenders.
- Independently determined course of action for complex and sensitive underwriting issues.
- Examined underwritten loans to ensure compliance, soundness, value and alignment with company and investor standards.
- Built and managed a network of realtors, builders, businesses and prospective homebuyers.
- Assessed loan attributes and documentation for accuracy and evaluating data to ascertain loan viability and identify risk issues and potential fraud.
- Researched, determined, documented and communicated loan conditions by evaluating debt ratio, loan-to-values, ratios, credit score, property valuation and various factors.
- Analyzed loan funding mix and interviewed potential correspondent lenders.
- Assisted in identifying, recommending, and negotiating alternative loan requirements, funding and loan-structuring solutions.
Mortgage Broker
Self Employed - Optimum Morgage
Duncanville, Texas
04.2003 - 08.2010
- Conducted market research to stay abreast of current trends in the mortgage industry.
- Participated in marketing events such as open houses or trade shows to increase visibility in the community.
- Created and maintained relationships with clients to ensure successful loan transactions.
- Managed real estate transactions from initiation to closing.
- Communicated closely with various lenders to obtain most effective loans for customers purchasing homes.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Researched competitors' offerings and developed strategies for differentiating services from other brokers and lenders.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
- Reviewed financial data, pay stubs and credit history for borrowers to ascertain loan qualification.
- Negotiated terms and conditions of mortgages with lenders.
- Built business base by word of mouth as result of maintaining positive relationships with former borrowers.
- Monitored fulfillment of purchase contract terms.
- Clarified mortgage loan process details to educate borrowers.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Prepared documents for closing process and monitored progress throughout transaction.
- Developed strategies to maximize customer satisfaction while minimizing risk associated with loan origination activities.
- Provided assistance in resolving issues arising during processing or closing stages of a loan transaction.
- Assisted clients in completing paperwork required for loan application process.
- Performed regular follow-ups on loan applications in order to meet deadlines.
- Counseled clients on home purchasing and loan process as well as on industry topics.
- Advised customers on available options for financing real estate purchases or refinancing existing mortgages.
- Attended seminars, conferences, meetings, webinars, related to the mortgage industry.
Education
High School Diploma -
Warren Travis White High School
Dallas 05-1989
Associate of Science - Mathematics Education
Dallas College
Dallas, TXSkills
- Investigation documentation
- Premises patrol
- Personnel screening
- Electronic surveillance
- Metal detector operation
- eVolve Security System Specialist
- AED, CPR, CPI STB Certified
Timeline
Security Officer - Safety Coordinator Asst.
Duncanville Independent School District
02.2023 - Current
Sr Post Purchase Resolution Auditor
Mr Cooper - Capital Market Division
11.2020 - 05.2022
Mortgage Operations Manager
US Lending Partner
05.2017 - 11.2020
Mortgage Underwriter
Cardinal Financial
05.2016 - 05.2017
Senior Mortgage Loan Processor
Homeward Funding
10.2013 - 05.2016
Post-Closing Quality Assurance Specialist
Pacific Union Financial
04.2012 - 10.2013
Analyst I/Quality Assurance Specialist
MetLife Home Loans
08.2010 - 04.2012
Mortgage Broker
Self Employed - Optimum Morgage
04.2003 - 08.2010
High School Diploma -
Warren Travis White High School
Associate of Science - Mathematics Education
Dallas College
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