DeAngela M Williams
Westland,MI
Summary
Accomplished Area Supervisor with a proven track record at Dunkin' Brands, enhancing team performance and operational efficiency. Expert in multi-unit management and staff coaching, I significantly reduced employee turnover and fostered a culture of growth and profitability. Skilled in team building and customer service management, I drive results through effective leadership and strategic goal setting.
Overview
12
12
years of professional experience
Work History
Area Supervisor
Dunkin' Brands
10.2023 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Area Supervisor
JMC INC. McDonald's
03.2012 - 10.2023
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Education
Business Management Certification - Business Administration And Management
Hamburger University
Oak Brook, IL06.2010
Certification Business Administration - Computer Applicants
Dorsey School of Beauty
Taylor, MI08.2001
High School Diploma -
Frank Cody High School
Detroit, MI06.1999
Skills
- Team Management
- Production Management
- Task Delegation
- Multi-unit management
- Profitability Optimization
- Team Building and Motivation
- Goal Setting and Achievement
- Staff Coaching and Training
- Relationship Building
- Customer Service Management
Accomplishments
- Supervised team 50 to 75 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certified Zumba Instructor
Becoming a Zumba instructor was a natural step for me because of my passion for dance. Ever since I was young, dancing has been my way of expressing joy and staying active. When I discovered Zumba, I was thrilled to find a workout that felt more like a fun dance party than exercise. It didn't take long for me to realize that I wanted to share this experience with others.
Timeline
Area Supervisor
Dunkin' Brands
10.2023 - Current
Area Supervisor
JMC INC. McDonald's
03.2012 - 10.2023
Business Management Certification - Business Administration And Management
Hamburger University
Certification Business Administration - Computer Applicants
Dorsey School of Beauty
High School Diploma -
Frank Cody High School