DeAngelo Cuffee
Chesapeake,VA
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction. Excelled in staff management and operations, leveraging problem-solving and relationship-building skills. Able to adjust on the go and easily change directions of focus depending on situation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server Trainer
Cracker Barrel
Chesapeake, VA
04.2014 - 10.2015
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example when following appropriate applications
Courier
DMGE
Norfolk, VA
08.2015 - Current
- Approached customers with positive demeanor, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Trained, evaluated, and certified new drivers for the road.
- Was an as needed office assistant helping with route planning, pick up scheduling, time clock auditing, and a variety of other tasks
Team Leader
Target
Chesapeake, VA
08.2010 - 12.2014
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity.
- Built strong relationships with customers by presenting a positive attitude and being active in responding to any and all needs.
- Maintained performance expectations for the team, monitored progress towards goals and provided constructive feedback as needed.
Education
Hickory High School
Chesapeake, VAAssociates Of Computer Science - Software Development
Tidewater Community College
Chesapeake, VA2014
Skills
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Route Planning
- Relationship building and rapport
- Handheld scanning devices
- Team Leadership
Certification
Python programming
C++
Microsoft Office
Additional Information
Run my own Media company with a few associates under the name Ultra Millenia. Focused on development of local artists ranging from painters to authors to musicians.
Languages
French
Limited Working
Timeline
Courier
DMGE
08.2015 - Current
Server Trainer
Cracker Barrel
04.2014 - 10.2015
Team Leader
Target
08.2010 - 12.2014
Hickory High School
Associates Of Computer Science - Software Development
Tidewater Community College