Murilo Costa De Oliveira
Shawnee,KS
Summary
Proficient Server with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
6
6
years of professional experience
Work History
Server Trainer
Chili's Bar And Grill
7001 W 119th Overland Park
08.2022 - Current
- Established and maintained quality control standards.
- Taught servers to memorize menu items and provide information about the system.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
House Cleaner
Manhattan House Cleaning
N/A
07.2019 - 07.2022
- Excellent communication skills, both verbal and written.
- Helped employer set up cleaning schedules.
- Answered calls from customers.
- Provided fast-paced cleaning when dusting and vacuuming.
- Worked effectively with co-workers, cleaning houses in only a few hours.
- Received good feedback from detailed cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Complaints only on rare occasions, but addressed it professionally and solved the issue
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collaborated with team members to complete large cleanings within tight deadlines, ensuring top-quality results.
- Delivered quality customer service to address urgent needs and cleaning requests.
Education
Bachelor of Science - Accounting
University of Kansas
Lawrence, KS05.2027
High School Diploma -
Blue Valley North
12200 Lamar Ave05.2022
Skills
- Food running skills
- Sanitation Standards
- Service prioritization
- Menu Memorization
- Bar terminology
- Attention to Detail
- Safe Food Handling
- Upselling strategies
- Food station setup
Languages
I love learning new languages. I am currently working on my Spanish, and I am fluent in Portuguese and English.
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Server Trainer
Chili's Bar And Grill
08.2022 - Current
House Cleaner
Manhattan House Cleaning
07.2019 - 07.2022
Bachelor of Science - Accounting
University of Kansas
High School Diploma -
Blue Valley North