DeAngelo Fernandez

• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Reported suspicious activities and persons to law enforcement.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Checked and verified photo identification prior to granting facility access.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Responded quickly to incidents and assessed active situations for security concerns.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Completed full building and grounds patrols to spot and investigate concerns.

• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Invited prospects to fill out application upon completion of property tour.
• Distributed and followed up on tenant renewal notices.
• Participated in property inspections to prepare for move-ins and move-outs.
• Recruited new residents through website advertising and marketing.
• Conducted property tours to highlight features of properties.
• Monitored advertising effectiveness by gathering information about market competition in local area.
• Kept meticulous records of correspondence between management and tenants.
• Used Software to keep record of financial transactions and rental applications.
• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Responded to requests and scheduled appointments for property showings.
• Greeted clients, showed apartments, and prepared leases.

- Investigate alarms and disturbances to maintain safety.

- Work with local and federal law enforcement agents to apprehend suspicious individuals.

- Operate scanning equipment to keep entrance lines moving efficiently.

- Respond to emergency situations quickly to minimize risk and injury.

- Patrol and secured industrial and commercial premises to prevent intrusion.

- Verify integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.

- Check credentials and issued passes before allowing access to property.

- Check footage and live feeds from surveillance cameras for trespassers and criminal activity.

- Generate Bluemoon leases

- Screen applicants in Yardi CRM and Voyager

- Tour prospective residents onsite promoting assets to clients with world class professionalism and great knowledge of the community

- Follow up with clients to turn leads in to prospects and applicants.

- Promote community and assets on craigslist

- Keep all resident files organized and updated

- Conduct apartment inspections to improve retention rate and occupancy percentage

- Honor fair housing rules and regulations, improving overall customer experience and satisfaction

- Work with maintenance associates on updating pricing and availability to improve quality of service and assets

- Maintain a 90% leasing rate, with 2 applicants a week at minimum

- Log in packages and service requests for residents