De'Angelo Griffin
Dallas
Summary
Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Transamerica Life Insurance Company
04.2020 - 06.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Approved and terminated customer contracts upon request.
Outbound Survey Caller
DSS Research
04.2015 - 10.2019
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Enhanced company reputation for excellent service through polite and professional interactions with clients.
- Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
- Overcame objections using friendly, persuasive strategies.
Education
High School Diploma -
Washington High School
Kansas City, KS05.2016
Skills
- Customer Service
- Report Preparation
- Quality Assurance
- Call Control
- Customer Relationship Management
- Data Entry
- Payment Processing
- Problem-Solving Skills
- Calm Disposition
- Verbal and Written Communication
- Call Center Operations
- Inbound Phone Call Management
- Appointment Scheduling
Timeline
Call Center Representative
Transamerica Life Insurance Company
04.2020 - 06.2023
Outbound Survey Caller
DSS Research
04.2015 - 10.2019
High School Diploma -
Washington High School