De Ann Mathisen
Rhinelander,WI
Summary
Proven Customer Service Manager at State Farm, adept in problem-solving and Microsoft Office, enhanced customer satisfaction by efficiently resolving complex issues. Demonstrated exceptional customer relations and decision-making skills, significantly improving policy issuance processes. Excelled in a fast-paced environment, ensuring superior service and support.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
State Farm
05.2017 - Current
Sales, claims, payments and service. I did all of these along with answering the phones. I worked hand in hand with our claims office. I helped customers to resolve issues with other insurance companies. I worked with underwriting to resolve issues with property and casualty office to get policies issued in a timely manner.
Education
MBA - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05.2017
High School Diploma -
Rhinelander High School
Rhinelander, WI06.1986
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Customer Relations
- Decision-Making
- Cash Handling
- Complaint resolution
- Exceptional telephone etiquette
Timeline
Customer Service Manager
State Farm
05.2017 - Current
MBA - Business Administration And Management
Colorado Technical University
High School Diploma -
Rhinelander High School
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