Deann Mcclung
Cissna Park,Illinois
Summary
Proven leader in training and development, with a track record of enhancing team performance and profitability at Five Guys. Expert in coaching, mentoring, and implementing effective sales training programs. Demonstrates exceptional communication and teamwork skills, significantly improving operational efficiency and employee satisfaction.
Overview
12
12
years of professional experience
1
1
Staff Leadership
1
1
Excellent Communication
Work History
District Training Manager
Five Guys
08.2018 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Evaluated employee progress and provided constructive feedback, leading to improved job performance.
- Coordinated cross-functional teams to ensure effective delivery of training materials and resources.
- Conducted regular audits of district-wide training activities to maintain compliance with industry standards and regulations.
- Collaborated with management to identify training needs and develop appropriate solutions.
- Mentored junior trainers, providing guidance on best practices and professional development opportunities.
- Managed new employee orientation training process for more than 95 employees each year.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
General Manager
Giradonos Pizza
02.2016 - 08.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Burger King
03.2012 - 08.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
Associate Of Applied Arts - Psychology
Long Beach City College
Long Beach, CA05.1997
Skills
- Training Evaluation
- Coaching and Mentoring
- Sales Training
- Staff Development
- Learning Management Systems
- Compliance Training
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Excellent Communication
- New hire on-boarding
- Staff Leadership
- Professionalism
- Quality Control
Timeline
District Training Manager
Five Guys
08.2018 - Current
General Manager
Giradonos Pizza
02.2016 - 08.2018
General Manager
Burger King
03.2012 - 08.2016
Associate Of Applied Arts - Psychology
Long Beach City College
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