Deann Muncill
Oakdale,CA
Summary
Experienced and highly motivated manager seeking a position offering excellent communication and management skills, enthusiasm and a positive attitude always working towards outstanding care for animals.
Overview
38
38
years of professional experience
Work History
Assistant Manager
Jules Veterinary Center
03.2012 - Current
- Provide administrative support to staff, doctors and technicians.
- Coordinate schedules, implement changes and work closely with staff to create the best possible work environment.
- Provide professional , courteous resolutions for disgruntled clients.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
Customer Service Representative
Spay And Neuter Clinic
01.2010 - 03.2012
- Provided customer service and animal care
- Answering a high level of calls
- Checking in patients for surgery and appointments
- Scheduling and performing multiple tasks
- Assisted doctor with patients and surgery prep
Manager of Operations
Vintage Gardens
05.2000 - 01.2010
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Coordinated Weddings and Special Events
- Orchestrated multiple types of events, corporate and private
- Facilitated all orders for multiple events
- Planned events, hired and scheduled staff
- Performed Payroll
Veterinary Technician Assistant
Sylvan Veterinary Clinic
07.1985 - 05.2000
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, as necessary for overall comfort and health.
- Assisted Doctor in surgery, preparation, monitoring and recovery
Education
High School Diploma -
Grace M. Davis High School
Modesto, CAAssociate of Science - Animal Science
Modesto Junior College
Modesto, CASkills
- Employee Scheduling
- Employee Performance Evaluations
- Cost Reduction
- Product and Service Knowledge
- Operations Management
- Recruiting and Interviewing
- Task Delegation
- Employee Performance Evaluation
- Business Development
- Promotional Planning
- Orientation and Training
- Team Motivation
- Staff Supervision
Timeline
Assistant Manager
Jules Veterinary Center
03.2012 - Current
Customer Service Representative
Spay And Neuter Clinic
01.2010 - 03.2012
Manager of Operations
Vintage Gardens
05.2000 - 01.2010
Veterinary Technician Assistant
Sylvan Veterinary Clinic
07.1985 - 05.2000
High School Diploma -
Grace M. Davis High School
Associate of Science - Animal Science
Modesto Junior College