Deann Trammell
Detroit,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Offers excellent technical abilities with software and applications, ability to handle challenging work. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Income Tax Consultant/Tax Preparer
Big City Tax
Detroit, MI
07.2022 - Current
- Liaised between clients and tax authorities such as IRS representatives.
- Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
- Monitored changes in taxation laws and advised clients accordingly.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
Shift Leader in Training
Flex & Gate
Detroit, MI
12.2018 - 07.2020
- Conducted regular inventory checks to ensure adequate supplies were on hand for efficient operations.
- Worked closely with other departments to coordinate activities and ensure smooth operations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Customer Service Representative
The rivers nursing home
Grosse Pointe, MI
10.2016 - 12.2018
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Cleaning Supervisor
First Priority Cleaning services
Detroit, MI
04.2015 - 07.2017
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
Education
Some College (No Degree) - Business Entrepreneurial Science
Wayne County Community College District
Detroit, MISome College (No Degree) - Business Administration And Management
Grand Canyon University
Phoenix, AZSkilled Trade Certification - Cyber Security
CNC Inc.
Livonia, MISkills
- Customer Service
- Critical Thinking
- Microsoft Excel
- Staff Management
- Data Entry Software
- Team Collaboration
References
References available upon request.
Timeline
Income Tax Consultant/Tax Preparer
Big City Tax
07.2022 - Current
Shift Leader in Training
Flex & Gate
12.2018 - 07.2020
Customer Service Representative
The rivers nursing home
10.2016 - 12.2018
Cleaning Supervisor
First Priority Cleaning services
04.2015 - 07.2017
Some College (No Degree) - Business Entrepreneurial Science
Wayne County Community College District
Some College (No Degree) - Business Administration And Management
Grand Canyon University
Skilled Trade Certification - Cyber Security
CNC Inc.
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