DeAnn Wilson
Fruita,CO
Summary
Demonstrates strong detail-oriented, communication, multitask, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuously achieve positive results.
Overview
13
13
years of professional experience
Work History
Account Representative Specialist
St. Mary's Hospital
Grand Junction, CO
08.2025 - 08.2026
- Collaborated with healthcare teams to ensure accurate patient records management.
- Provided support in billing and collections processes, enhancing operational efficiency.
- Assisted patients with appointment scheduling and insurance inquiries.
- Adapted quickly to new software systems for tracking patient interactions.
- Communicated effectively with diverse patient populations to address concerns and needs.
- Resolved issues promptly, contributing to a positive patient experience within the hospital environment.
Patient Service Representative
Valley View Hospital
Glenwood Springs, CO
07.2024 - 2025
- Assisted patients with scheduling, rescheduling, and confirmation appointments. Managing inquiries efficiently via in-person, telephone, and email.
- Processed patient registration and insurance verification to ensure accurate information and eligibility coverage.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Utilized electronic health records system to maintain updated patient information.
- Resolved patient concerns promptly and professionally improving overall satisfaction ratings.
- Educated patients on hospital services, navigating them through complex processes effectively.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Patient Financial Services Representative
Grand River Hospital
Rifle, CO
10.2021 - 06.2024
- Assisted patients in understanding billing statements and payment options, enhancing customer satisfaction.
- Collaborated with healthcare providers to verify insurance information and eligibility for services.
- Processed patient financial inquiries, ensuring compliance with hospital policies and regulations.
- Maintained accurate records of patient accounts, ensuring timely updates and data integrity.
- Resolved billing discrepancies by investigating issues and coordinating with relevant departments.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
Administrative Services Coordinator
Colorado Pool & Spa Scapes
Glenwood Springs, CO
01.2018 - 10.2021
- Coordinated daily office operations, anticipated needs, addressed potential issues, and efficiently resolved them to ensure smooth workflow and effective communication.
- Assisted in scheduling appointments and managing calendars for multiple executives.
- Scheduling appointments and managing calendars for multiple executives.
- Maintained accurate records of project timelines and deliverables for team visibility.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to the appropriate department.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Reduced expenses by monitoring budgets, negotiating with vendors, tracking expenditures, and identifying cost-saving opportunities.
Nail Specialist
Self-employeed
Texas
01.2014 - 01.2018
- Executed various nail art techniques to enhance aesthetic appeal and meet client preferences.
- Provided personalized nail care services, ensuring client satisfaction and repeat business.
- Assisted clients with product selection, demonstrating knowledge of nail care products and tools.
- Maintained strict hygiene standards, promoting health and safety in all procedures.
- Developed innovative nail designs that aligned with current trends, driving customer interest and engagement.
- Managed scheduling and appointment bookings to optimize workflow and reduce client wait times.
- Showcased versatility in skillset offering gel polish application, acrylic enhancements, dip powder system mastery which led to increased clientele base.
- Increased customer loyalty by offering personalized nail care advice and recommendations.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Executed pedicures and manicures using professional quality products and tools.
- Grew repeat client base through effective marketing and customer service.
- Stayed current on the latest trends in the nail industry by attending seminars, trade shows, and networking events regularly.
- Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
Education
Cosmetology - Nail Specialist
American National College
Houston, TX01-2014
Timeline
Account Representative Specialist
St. Mary's Hospital
08.2025 - 08.2026
Patient Service Representative
Valley View Hospital
07.2024 - 2025
Patient Financial Services Representative
Grand River Hospital
10.2021 - 06.2024
Administrative Services Coordinator
Colorado Pool & Spa Scapes
01.2018 - 10.2021
Nail Specialist
Self-employeed
01.2014 - 01.2018
Cosmetology - Nail Specialist
American National College