DeAnna Alexander
Starkville,MS
Summary
Results-driven employee, with 5 years of experience in sales, customer relationship management, and application process coordination. Delivered high-quality service and maintained compliance while enhancing customer satisfaction through strong problem-solving and communication skills. Committed to embracing new challenges with a strong work ethic and adaptability.
Overview
4
4
years of professional experience
Work History
Client Care Specialist
Financial Concepts
Columbus, Mississippi
01.2026 - Current
- Help clients put their financial plans into action
- Communicated clearly and empathetically to simplify complex situations for clients
- Support advisors with client correspondence, scheduling, and reports
- Prepare and process paperwork accurately
- Keep clear, thorough notes to ensure nothing falls through the cracks
- Ensured all tasks were executed thoroughly and efficiently from start to finish with a sense of ownership
- Recognized inefficiencies in workflows to propose better solutions. and speak up when you see a better way
Consumer Lending Sales Specialist
Advance America
Starkville, MS
05.2025 - 09.2025
- Facilitated consumer lending processes to drive sales and improve customer satisfaction through tailored financial solutions.
- Evaluated customer needs to recommend financial products aligned with company policies and regulatory standards, enhancing customer trust.
- Ensured compliance with industry regulations to uphold service quality and integrity.
After School Teacher
Emerson Family School
Starkville, MS
07.2024 - 05.2025
- Facilitated educational activities fostering academic enrichment and social development in a safe, supportive environment.
- Planned enrichment activities supporting Emerson Family School learning goals.
- Assisted students with homework, reading, and classroom assignments.
- Supervised Emerson Family School students during after-school program routines.
Sales Agent/Sales Chat Agent
TTEC
Starkville, MS
09.2022 - 01.2024
- Facilitated customer assistance in shipping services, ensuring accurate fulfillment of requirements and enhancing customer satisfaction through effective profiling techniques.
- Maintained timely communication by responding to customer inquiries through chat within a 2-minute window, ensuring data accuracy during system entry.
- Maintained timely communication by responding to customer inquiries via chat within a 2-minute window, ensuring data accuracy and improving response efficiency.
Education
Bachelor of Science - Interdisciplinary Studies
Mississippi State University
Starkville, MSAssociate Degree -
Itawamba Community College
Starkville, MSSkills
- Customer Service
- Client Support
- Order Processing
- Resolving Customer Issues
- Client documentation
- Recordkeeping
- Microsoft Excel
- Attention To Detail
- Multitasking
- Task prioritization
- Time Management
- Problem-Solving
- Problem Solving
- Leadership
- Collaboration
- Communication
- Effective communication
- Relationship Building
- Initiative
Timeline
Client Care Specialist
Financial Concepts
01.2026 - Current
Consumer Lending Sales Specialist
Advance America
05.2025 - 09.2025
After School Teacher
Emerson Family School
07.2024 - 05.2025
Sales Agent/Sales Chat Agent
TTEC
09.2022 - 01.2024
Bachelor of Science - Interdisciplinary Studies
Mississippi State University
Associate Degree -
Itawamba Community College