DeAnna Bowman
Lancaster,OH
Summary
Dynamic with a proven track record in conflict resolution and customer focus. Successfully streamlined operations, enhancing efficiency during peak hours. Skilled in coaching and mentoring, fostering a positive work environment while training staff on best practices. Committed to delivering exceptional service and maintaining high standards of cleanliness and safety.
Overview
2027
2027
years of professional experience
Work History
Team Lead
Panera Bread
Blacklick, OH
- Supervised daily operations to ensure compliance with food safety and cleanliness standards.
- Trained and mentored team members on customer service best practices and menu knowledge.
- Streamlined workflow processes to enhance efficiency during peak business hours.
- Collaborated with management to implement new promotional strategies that increased customer engagement.
- Resolved customer complaints promptly, ensuring high satisfaction and loyalty rates.
- Conducted regular inventory checks to minimize waste and optimize stock levels for operational needs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
Bartender
Barrel Bar and Burgers
Carroll, OH
11.2020 - Current
- Prepared and served a variety of cocktails and beverages to enhance customer satisfaction.
- Efficiently managed bar inventory, ensuring availability of all essential ingredients.
- Engaged with customers to create a welcoming atmosphere and foster repeat business.
- Maintained cleanliness and organization of the bar area, adhering to safety standards.
- Trained new staff on drink preparation techniques and customer service best practices.
- Developed seasonal cocktail menus, incorporating customer feedback for improved offerings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Do the food and liquor order weekly.
- Cooking food
Manager
BMV
Pickerington, OH
04.2011 - 07.2012
- Led team to enhance operational efficiency and streamline workflows.
- Developed and implemented training programs for new staff, improving onboarding processes.
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Managed inventory levels, optimizing stock management and reducing waste.
- Managed all banking, deposits' and 5 drawers
DSP
REM Ohio
Lancaster, OH
07.2019 - Current
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Implemented individualized care plans, ensuring adherence to client-specific needs and preferences.
- Monitored client progress, documenting behavioral changes and communicating updates to the care team.
- Provided emotional support and companionship, fostering positive relationships with clients.
- Trained new staff on best practices in client care and safety protocols, promoting a cohesive work environment.
- Collaborated with multidisciplinary teams to enhance service delivery and improve client outcomes.
- Taking clients out in the community and stores
Secretary
Wingers
Columbus, OH
02.2022 - 06.2024
- Maintained filing systems and electronic records, enhancing data retrieval efficiency.
- Assisted in the preparation of reports and presentations, contributing to strategic decision-making processes.
- Liaised with clients and vendors, fostering positive relationships to improve service delivery.
- Implemented office procedures that streamlined daily operations and improved workflow efficiency.
- Monitored inventory supplies, ensuring availability of essential office materials for uninterrupted operations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Making sure the bank statements match with what our statements say
Postwave
Dyanalab
Reynoldsburg, OH
07.2012 - 07.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Hand soldering parts to motherboard.
- Worked with lead and lead free
Oil Change Technician
Valoline Instant Oil Change
Pickerington, OH
08.2010 - 04.2011
- Performed oil changes and fluid checks efficiently to ensure vehicle performance.
- Maintained cleanliness and organization of work area to promote safety standards.
- Assisted in training new technicians on proper procedures and equipment usage.
- Conducted thorough inspections of vehicles to identify service needs and communicate with customers.
Chasier
Krogers Grocery Store
Pickerington, OH
05.2007 - 08.2010
- Assisted customers with transactions, ensuring accurate processing of payments.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Operated point-of-sale systems efficiently, minimizing transaction times for customers.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Helped out in other departments as in Bakery,stocking, gas station, front desk
Education
High School Diploma -
Liberty Union Thurston Scholls
Baltimore, OH05-2007
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Timeline
Secretary
Wingers
02.2022 - 06.2024
Bartender
Barrel Bar and Burgers
11.2020 - Current
DSP
REM Ohio
07.2019 - Current
Postwave
Dyanalab
07.2012 - 07.2019
Manager
BMV
04.2011 - 07.2012
Oil Change Technician
Valoline Instant Oil Change
08.2010 - 04.2011
Chasier
Krogers Grocery Store
05.2007 - 08.2010
Team Lead
Panera Bread
High School Diploma -
Liberty Union Thurston Scholls