Deanna Brightwell

• Onboarding all new agents in both IL and WI
• Severing all agents
• Maintaining all Licenses in the states of IL and WI
• Opening and Closing the Arlington Heights office
• Reception and Phone Answering
• Responding to Email
• Training New Front Desk Staff
• Training Agents on RSA software and providing orientation
• Entering Commission checks received daily
• Resolving Files for Payment
• Onboarding Agents into DotLoop
• Sending Company Wide Emails
• Onboarding Secretarial employees with governing boards
• Creating the process for New Agent onboarding packages
• Ordering all new business cardss/name tags
• Maintaining File Entry Compliance
• File Creation and document uploading for agents
• Commission Statement creating and education
• Maintaining office supplies
• Agent Payroll Advance documentation
• Worked with IDFPR in Illinois and DSPS in Wisconsin
• Worked with all governing Boards-NSBAR, Mainstreet, CAR, RAFV, Heartland, and LARA in Wisconsin
• Maintaining current HomeSmart specific forms and all board forms in MRED and our RSA system
• Resolving tech issues with our Franchise Services IT team
• Basic MRED file maintenance
• Payment for all outstanding invoices to various Boards
• Onboarding and Severing for Referral Connection, Bill Fleming's holding company
• Managed complex administrative tasks, allowing agents to focus on their core responsibilities and achieve completed files more efficiently.
• Implemented innovative solutions to streamline workflow processes, increasing overall team efficiency and effectiveness.
• Ensured compliance with regulatory requirements by staying abreast of industry trends and best practices in agent services representation.

Reception and Data Entry on a casual per need basis for a Human Resources Evaluation company

• Transcription of written responses into data collection system
• Reception and phone answering with large switchboard for 30+ employees

• Creating physical files for new mortgage applications
• Entering all information into Underwriting Software
• Communication regarding required documentation with loan officers
• Follow up with required conditions with Underwriting for file completion
• Required FDIC compliance